Support Security Officer

Mitie Cleaning & Hygiene Services; Leicester; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in the East Midlands region (Leicester, Coventry, Rugby, etc.). The role focuses on creating a safe, welcoming shopping environment and protecting people, products and store assets.

The ideal candidate will stay calm under pressure, communicate effectively and show a proactive, customer-service oriented mindset while patrolling stores and using technology to support incident management.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Deliver customer-focused security in a fast-paced retail environment.
• Prevent loss, respond to incidents and identify risks to protect store assets.
• Use store technology and body-worn cameras for incident management and reporting.
• Maintain calm and professional conduct in challenging situations and support emergency procedures.
• Work closely with store colleagues to ensure high standards and positive environment.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Professional approach

Job description

Better places, thriving communities.

Retail Security Officer – M&S

Location: East Midlands - Leicester, Coventry, Rugby, Birmingham Binley, Loughborough and surrounding areas

Salary - £16.15 per hour

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What We’re Looking For

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £16.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme