Support Secretary

Liverpool University Hospitals NHS Foundation Trust; Grimsby; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Liverpool University Hospitals NHS Foundation Trust is seeking a Support Secretary (Band 3) based in the Orthopaedic Department at Kent Lodge, Broadgreen Hospital. This permanent, full-time role includes 37.5 hours per week and provides essential administration and audio typing support across daily workloads.

Key duties include typing dictated clinical correspondence, ensuring PAS data accuracy, coordinating referrals, replying to inquiries, and maintaining records.

Competenze

• GCSE/O Level or equivalent required.
• RSA/OCR Level II or equivalent.
• Knowledge of medical terminology and secretarial procedures expected.

Mansioni

• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow up arrangements/investigations are in place; liaise with specialty secretary accordingly.
• Complete tertiary referrals to external Trusts and track referrals on PAS; ensure timely follow up.
• Answer telephone promptly and politely, contacting patients with tact and empathy.
• Accurate use of patient information using PAS; manage registration, details, and case-notes.
• Ensure letters and discharge summaries are copied to professionals and patients.
• Support efficient audit processes concerning correspondence to maintain quality.

Conoscenze

Excellent IT skills

Microsoft Office

NHS office environment experience

Ability to work with limited superv.

Formazione

GCSE/O Level standard/equivalent

RSA/OCR Level II or equivalent

Knowledge of medical terminology and secretarial procedures

Strumenti

PAS system

Descrizione del lavoro

Liverpool University Hospitals NHS Foundation Trust

Support Secretary

The closing date is 11 November 2026

Support Secretary Band 3 37.5 Hours per week Permanent To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible. **Please note this vacancy may close early once sufficient applications have been received**

Main duties of the job

• 1. Type dictation from audio transcription of clinical correspondence anddocumentation.
• 2. Quality check documentation completed in clinical administration support.
• 3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.
• 4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.
• 5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.
• 7. Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.
• 9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.
• 10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page

Job responsibilities

• 1. Type dictation from audio transcription of clinical correspondence anddocumentation.
• 2. Quality check documentation completed in clinical administration support.
• 3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.
• 4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.
• 5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.
• 7. Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.
• 9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.

Qualifications

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Knowledge of medical terminology and secretarial procedures

Experience

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Skills/Ability/Knowledge

• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required
• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other Requirements

• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Kent Lodge, Broadgreen Hospital

ORTHOPAEDIC DEPARTMENT, KENT LODGE, THOMAS DRIVE

ORTHOPAEDIC DEPARTMENT, KENT LODGE, THOMAS DRIVE