Support Medical Secretary - Renal Transplant

Liverpool University Hospitals NHS Foundation Trust; Grimsby; On-site; GBP 21,000 - 26,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Support Medical Secretary to join the Renal Transplant Department. The post is 37.5 hours per week across site, with a commitment to patient experience and efficient clinic administration.

The role involves audio typing, medical terminology, diary management, booking appointments, and liaising with consultants and nursing staff, in a fast-paced NHS environment.

Qualifications

• Extensive knowledge of medical terminology is essential.
• Audio typing skills are essential.
• Experience with NHS office environment is advantageous.

Responsibilities

• Provide comprehensive support to consultants and specialty teams.
• Produce accurate correspondence from audio dictation.
• Quality check clinical administration documentation.

Skills

Medical terminology

Audio typing

Communication skills

Organisation

IT skills

Education

GCSE/O Level

RSA/OCR Level II

Medical terminology training

Tools

Microsoft Office

PAS system

Audio dictation software

Job description

Liverpool University Hospitals NHS Foundation Trust

Support Medical Secretary - Renal Transplant

The closing date is 06 November 2026

A position has arisen for an experienced, well-motivated and enthusiastic support secretary to join our Renal Transplant Department. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

The post requires an individual who is resilient and adaptable to work in a fast-paced professional environment.

You as a successful candidate will be working alongside an established team of Medical Secretaries. You will play a pivotal role in supporting the secretarial team in ensuring work is completed in a timely manner.

Extensive knowledge of medical terminology is essential, as are audio typing skills.

A key aspect of the role involves daily communication with patients, consultants, nurses and other health and care professionals and therefore the post holder must have exceptional non-verbal and verbal skills.

The available post is permanent 37.5 hours per week and working across site.

Main duties of the job

• To produce accurate correspondence in a timely manner, typing from audio dictation.
• Provide day to day support to the PA/Medical Secretary team.
• Updating and inputting of patient information on to the appropriate systems and spreadsheet
• To book, reschedule and cancel appointments/clinics.
• Monitor clinic capacity
• Completing necessary actions required from correspondence and requests received.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job responsibilities

Job responsibilities: Please note for a specific detailed job description for this vacancy please see attached job description.

To provide a comprehensive support to consultants and speciality teams, including nurse practitioners/clinicians.

To produce accurate correspondence in a timely manner, typing from audio dictation.

Quality check documentation completed in clinical administration support

Support with 18-week Referral to Treatment pathways including tertiary referrals to external trusts and ensure these are accurately recorded on the Patient Administration System (PAS).

Keep track of referrals to ensure patients are reviewed promptly. Check follow up appointments are arranged in conjunction with RTT) patient pathway.

To book, reschedule and cancel appointments/clinics.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Working across both sites.

Skills/Ability/Knowledge

• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required
• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other Requirements

• Understanding of confidential nature of role and awareness of Data Protection Act

Education/Qualifications

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Knowledge of medical terminology and secretarial procedures

Experience

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust