Support Medical Secretary

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 18,000 - 24,000; Part time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting two part-time Support Medical Secretaries to join the Urology Service. You will provide a comprehensive medical secretarial service to 12 Consultants, Registrars and Clinical Nurse Specialists, handling typing, clinical correspondence, patient pathways and waiting list management.

The role requires excellent communication, organisational and time management skills, with a flexible and proactive approach.

Qualifications

• NVQ 3 Administration or demonstrable administration experience.
• GCSE grade 4/5 or O Level C grade or above in Maths or English.
• Experience in admin/secretarial roles and managing clerical duties.

Responsibilities

• Act as point of contact for patients and staff for consultants.
• Edit and dispatch clinical correspondence within timescales.
• Ensure urgent test results are brought to attention of the team.
• Manage patient pathways and waiting lists; schedule appointments.
• Respond to telephone enquiries from patients and healthcare professionals.

Skills

Communication

Organisation

Time management

Autonomy

Education

NVQ 3 Administration

GCSE Maths or English

Tools

Microsoft Office (Word, Excel)

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Support Medical Secretary

The closing date is 04 November 2026

An exciting opportunity has arisen within the Urology Service for two enthusiastic, organised and adaptable individuals to join our Medical Secretarial Team as part-time Support Medical Secretaries.

You will be part of a friendly and supportive team providing administrative support to 12 Consultants, Registrars and Clinical Nurse Specialists within a busy and growing speciality.

This varied role involves delivering a comprehensive medical secretarial service, including typing and distributing clinical correspondence, managing patient pathways, supporting waiting list management, scheduling appointments and responding to telephone enquiries from patients and healthcare professionals.

We are looking for motivated individuals with excellent communication, organisational and time management skills who can build effective working relationships with clinicians, colleagues and patients. You will be able to prioritise a busy workload, work accurately under pressure, and demonstrate strong problem-solving skills. A flexible and proactive approach is essential to meet the needs of the service.

Applicants should have previous medical secretarial or relevant administrative experience and a good understanding of appointment scheduling and waiting list management processes. Knowledge of medical terminology would be advantageous but is not essential.

Closing date for applications: 4th November 2026

Interview date: 18th November 2026

Main duties of the job

• To act as the point of contact for patients and medical staff on behalf of the consultant and the team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.
• Editing and despatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards.
• To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
• An understanding of the 18-weekRTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
• Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries.
• Liaise effectively with wards and departments within the hospital.
• To elevate any urgent problems to a senior manager.
• Undertake necessary training as and when required by the Trust.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

• NVQ 3 Administration or demonstrable administration experience
• Educated to a good standard of Maths or English (GCSE grade 4 and above or O Level grade C and above)

Experience

• Demonstrable experience in admin/secretarial role including wide range of administration and clerical duties
• Experience of Microsoft office suite (word, excel)
• Demonstrates the ability to work autonomously escalating where appropriate
• Demonstrates good Ability to communicate effectively - including written, face to face and telephone

Planning and Organisational Skills

• Demonstrates working using own initiative
• Demonstrable experience managing multiple tasks and prioritising workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust