Homeless Support Worker

Places for People; Salford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme for colleagues up to 2%

35 days holiday pro rata

Healthcare cashback plan

Wellbeing support & EAP

Place Rewards discounts

Training & career progression

Recognition programmes

Inclusion & colleague engagement

Free Places Gym membership

Life Assurance & will-writing services

Job summary

Places for People is seeking a Homeless Support Worker to join a Supported Housing Team and deliver high-quality, person-centred support to customers with complex needs. You will manage a caseload, develop individual support and safety plans, and work closely with external agencies to ensure a coordinated service.

This fixed-term role runs until 31 March 2027, part-time 30 hours/week over 4 or 5 days, Monday–Friday, with shift patterns between 8am and 9pm as required by the service.

Qualifications

• Experience in a support role working with young people is essential.
• Experience managing customer caseloads, support plans, risk assessments and safeguarding.
• Strong IT and administrative skills, including maintaining records and case management systems.

Responsibilities

• Deliver high-quality support to customers with complex needs.
• Manage a caseload and create individual support and safety plans.
• Coordinate with external agencies and partners for holistic service delivery.

Skills

Caseload management

Safeguarding

IT & admin

Experience with young people

External agencies collaboration

Education

Level 2 or 3 qualification in Housing/Young People/Health & Social Care

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More About Your Role

As a Homeless Support Worker, you'll be part of a Supported Housing Team delivering high-quality support to customers who may have complex and enduring support needs. You'll manage a caseload of young people, helping them achieve positive outcomes through individual support planning, safety planning and practical guidance that prepares them for independent living and permanent housing. Working closely with external agencies and partners, you'll ensure customers receive a coordinated and holistic service. You'll maintain accurate records, update support plans and ensure all safeguarding concerns and incidents are reported in line with policies and procedures. You'll also help create opportunities for customer involvement, encourage engagement in scheme activities and attend multi-agency meetings to provide updates on customer progress and outcomes. This is a fixed term role to 31 st March 2027, working 30 hours over 4 or 5 days Monday-Friday. between 8am and 9pm, depending on needs of the service.

Essential Criteria

• Previous experience working within a support role, ideally with young people
• Experience managing customer caseloads, support plans, risk assessments and safeguarding concerns.
• Experience working with external agencies and multi-disciplinary partners to deliver positive customer outcomes.
• Strong IT and administrative skills, including maintaining accurate customer records, support plans and case management systems.

More About You

You're passionate about supporting young people to overcome challenges and achieve greater independence. You'll have experience working with customers who may have complex support needs and be confident building trusting relationships while maintaining professional boundaries. You'll understand the importance of safeguarding, confidentiality and effective record keeping and be able to manage competing priorities in a busy environment, you'll be comfortable working both independently and as part of a wider team. A Level 2 or Level 3 qualification in Housing, Young People, Health and Social Care, or equivalent experience, would be beneficial as well as knowledge of the benefits system and delivering group sessions. Knowledge of health and safety requirements, GDPR and supported housing best practice would also be advantageous.

What You’ll Get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We're proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We're proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency

Please note we operate a PSL and do not take cold calls.