Support Officer - Housing & Independence (Darwen)

Together Housing; Darwen; On-site; GBP 23,000 - 28,000; Full time

Job summary

Together Housing in Darwen is seeking a Support Officer to join our team within our Supported Housing service. You will deliver person-centred, outcome-focused support to help individuals and families who have experienced homelessness rebuild their lives and move towards independence.

You will manage a varied caseload, respond to planned needs and crises with professionalism, and collaborate with partner agencies to coordinate holistic support while safeguarding and promoting wellbeing.

Qualifications

• A full UK driving license and access to a vehicle (Desirable).
• Experience supporting individuals and families experiencing homelessness or complex disadvantage.
• An awareness of safeguarding.
• Strong communication and relationship-building skills.
• A compassionate, resilient and proactive approach with the ability to manage a varied caseload.

Responsibilities

• Deliver high-quality, person-centred housing-related support to individuals and families who have experienced homelessness, enabling them to sustain tenancies and move towards full independence.
• Assess individual needs and risks, co-produce support plans, and regularly review progress to ensure goals and outcomes are achieved.
• Provide both planned and responsive support, including during periods of crisis, using early intervention strategies to reduce risk and prevent repeat homelessness.
• Work collaboratively with multi-agency partners including Housing Options teams, Adult Social Care, Children’s Services, health professionals and community organisations to coordinate holistic support.
• Support customers to explore suitable housing options and prepare for move-on accommodation, promoting long-term stability.
• Safeguard individuals and families by identifying and responding to concerns in line with safeguarding procedures.
• Encourage independence by supporting customers to develop life skills including budgeting, tenancy management, maintaining accommodation and accessing employment, education or training.
• Maintain accurate, timely case records including risk assessments, support plans, incident reports and monitoring data in line with GDPR requirements.

Job description

Together Housing in Darwen is seeking a Support Officer to join our team within our Supported Housing service. You will deliver person-centred, outcome-focused support to help individuals and families who have experienced homelessness rebuild their lives and move towards independence.

You will manage a varied caseload, respond to planned needs and crises with professionalism, and collaborate with partner agencies to coordinate holistic support while safeguarding and promoting wellbeing.