Support Officer (1012)

Basingstoke and Deane Borough Council; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Salary sacrifice for cycling

Discount site access

Healthcare plan

Flu vaccination

Training opportunities

Job summary

Basingstoke and Deane Borough Council is seeking a Support Officer to provide efficient administrative support within the Environment Team at Wade Road Depot. You will handle customer enquiries, support allotment and cemetery administration, and contribute to health and safety compliance.

The role includes processing purchase orders, invoices and PPE stock control, and involves occasional evening meetings with allotment groups. Experience with customer service is essential.

Qualifications

• Experience handling customer enquiries is essential.

Responsibilities

• Respond to customer enquiries and complaints on behalf of the Environment Team when the Contact Centre cannot assist.
• Assist with allotment administration, including site inspections and attending evening meetings with allotment groups and tenants.
• Assist with cemetery administration, including booking burial services and liaising with funeral directors, monumental masons, grave owners and bereaved families.
• Provide administrative support to ensure Health and Safety compliance.
• Undertake other administrative duties, including raising purchase orders and invoices, and managing PPE orders and stock control.

Skills

Customer service

Administrative support

Job description

Support Officer

The Environment Team is seeking an experienced individual to provide efficient and effective administrative support services.

The Environment Team delivers a range of services, including Grounds Maintenance, Street Cleansing, Sports Maintenance, and Play Areas. In this role, you will support all of these services while working within a team primarily focused on the delivery of Allotment and Cemetery services.

Based at our Wade Road Depot, you will undertake a variety of duties, including:

• Responding to customer enquiries and complaints on behalf of the Environment Team where the Contact Centre is unable to provide further assistance.
• Assisting with allotment administration, including undertaking site inspections and attending evening meetings with allotment groups and tenants.
• Assisting with cemetery administration, including booking burial services, and liaising with Funeral Directors, Monumental Masons, grave owners, bereaved families, and cemetery visitors.
• Providing administrative support to ensure Health and Safety compliance.
• Undertaking other administrative support functions, including raising purchase orders and invoices, and managing PPE orders and stock control processes.

This is a varied administrative and customer-focused role, and previous experience of working with customers is essential.

What benefits do we offer?

At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

• Generous annual leave allowance plus bank holidays
• Local government pension scheme and Life Assurance
• Salary sacrifice schemes for bicycles and electric cars
• Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
• Funded healthcare cash plan including optical and dental cover
• Free flu vaccination vouchersAccess to a free and confidential employee assistance program
• Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.