Environment Admin & Customer Support Officer

Basingstoke and Deane Borough Council; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Salary sacrifice for cycling

Discount site access

Healthcare plan

Flu vaccination

Training opportunities

Job summary

Basingstoke and Deane Borough Council is seeking a Support Officer to provide efficient administrative support within the Environment Team at Wade Road Depot. You will handle customer enquiries, support allotment and cemetery administration, and contribute to health and safety compliance.

The role includes processing purchase orders, invoices and PPE stock control, and involves occasional evening meetings with allotment groups. Experience with customer service is essential.

Qualifications

• Experience handling customer enquiries is essential.

Responsibilities

• Respond to customer enquiries and complaints on behalf of the Environment Team when the Contact Centre cannot assist.
• Assist with allotment administration, including site inspections and attending evening meetings with allotment groups and tenants.
• Assist with cemetery administration, including booking burial services and liaising with funeral directors, monumental masons, grave owners and bereaved families.
• Provide administrative support to ensure Health and Safety compliance.
• Undertake other administrative duties, including raising purchase orders and invoices, and managing PPE orders and stock control.

Skills

Customer service

Administrative support

Job description

Basingstoke and Deane Borough Council is seeking a Support Officer to provide efficient administrative support within the Environment Team at Wade Road Depot. You will handle customer enquiries, support allotment and cemetery administration, and contribute to health and safety compliance.

The role includes processing purchase orders, invoices and PPE stock control, and involves occasional evening meetings with allotment groups. Experience with customer service is essential.