Business Support Officer

Great Yarmouth; Great Yarmouth; On-site; GBP 20,000 - 26,000; Part time

Job summary

Great Yarmouth Borough Council is seeking a proactive administrator within the Environmental Services Department. Based in the Business Support Team, you will receive, log, and process complaints and enquiries from the public and businesses, ensuring data is captured accurately and information entered correctly.

The role requires calm handling of challenging situations and a commitment to high standards of service.

Qualifications

• Experience in a similar role with customer service focus.
• Strong organisational and communication skills.
• Able to use IT systems and log information accurately.

Responsibilities

• Receive, log and process complaints and enquiries from the public and businesses.
• Provide high-quality administrative support for smooth operations of the service.
• Utilise IT systems, raise purchase orders and assist with processing invoices.
• Organise and attend meetings, including taking accurate minutes.
• Support day-to-day operational tasks across the Department.

Skills

Communication skills

MS Word/Excel

Organisational skills

Tools

Microsoft Word

Excel

Job description

The role, which sits within the Business Support Team, supports the Environmental Services Department to ensure high levels of customer service and provide initial advice and guidance to members of the public and businesses on all matters dealt with by the service. Applicants should enjoy working within a fast-paced environment and be used to delivering exceptional customer services in a proactive manner. You must also be used to dealing with the general public in difficult and often challenging situations.

The applicant will be required to receive, log, and process complaints and enquiries from members of the public and businesses, ensuring all information is accurately captured and entered. To provide high-quality administrative support to ensure the smooth and efficient running of the service. You will also be required to undertake a wide range of duties, including utilisation of various IT systems, raising purchase orders, assist with the processing of invoices, organise and attend meetings, including taking accurate minutes. You will also support in maintaining the day-to-day operational support across the Department.

Those looking for part-time hours may be considered for the role but must be able to work a minimum of 25 hours per week.

For an informal discussion about this vacancy please contact James Wilson, Head of Environment and Sustainability on [phone] or Gemma Tilley, Environmental Health Manager on [phone].

Interview date:30 September 2026

About You

The ideal candidate should be able to demonstrate previous experience in a similar role, have excellent organisational and communication skills, be numerate, literate and must be able to work well as part of a busy team. You should also have excellent IT skills, including Microsoft Word and Excel along with accurate keyboard skills. Candidates will need to have the ability to provide advice and guidance to the general public and businesses covering the wide range of issues dealt with by the Department.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.