Support Officer

Basingstoke; Basingstoke; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Environment Team is seeking an experienced administrator to provide efficient support for Grounds Maintenance, Street Cleansing, Sports Maintenance, and Play Areas, with a focus on Allotment and Cemetery services. Based at Wade Road Depot, you will handle a variety of duties, including customer enquiries, documentation, and stock control.

This role requires prior experience in customer-facing environments and strong organizational skills to ensure health and safety compliance across multiple

Qualifications

• Experience in customer-facing administrative roles.

Responsibilities

• Respond to customer enquiries and complaints on behalf of the Environment Team.
• Assist with allotment administration, including site inspections and meetings with allotment groups and tenants.
• Assist with cemetery administration, including booking burial services and liaising with Funeral Directors and cemetery visitors.
• Provide administrative support to ensure Health and Safety compliance.
• Raise purchase orders and invoices, and manage PPE orders and stock control processes.

Skills

Customer service

Administration

Communication

Health & Safety

Job description

The Environment Team is seeking an experienced individual to provide efficient and effective administrative support services.

The Environment Team delivers a range of services, including Grounds Maintenance, Street Cleansing, Sports Maintenance, and Play Areas. In this role, you will support all of these services while working within a team primarily focused on the delivery of Allotment and Cemetery services.

Based at our Wade Road Depot, you will undertake a variety of duties, including:

• Responding to customer enquiries and complaints on behalf of the Environment Team where the Contact Centre is unable to provide further assistance.
• Assisting with allotment administration, including undertaking site inspections and attending evening meetings with allotment groups and tenants.
• Assisting with cemetery administration, including booking burial services, and liaising with Funeral Directors, Monumental Masons, grave owners, bereaved families, and cemetery visitors.
• Providing administrative support to ensure Health and Safety compliance.
• Undertaking other administrative support functions, including raising purchase orders and invoices, and managing PPE orders and stock control processes.

This is a varied administrative and customer-focused role, and previous experience of working with customers is essential.