Support Officer

Havering Education Services; Romford; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Resident Services Team. This role is vital in assisting tenants to sustain their tenancies while promoting independence and well-being. You will engage directly with residents, providing essential support and advice on housing and tenancy issues. The ideal candidate will possess strong communication and negotiation skills, along with a solid understanding of housing management. This is a fantastic opportunity to make a meaningful impact in the community while working within a supportive and dynamic team environment.

Qualifications

• Experience in housing or tenancy management is desirable.
• Knowledge of best practices and compliance is a plus.

Responsibilities

• Engaging with the public face-to-face and via telephone.
• Assisting the Senior Housing Officer in monitoring compliance.
• Updating records and database information.

Skills

Housing Management

Tenancy Management

Communication Skills

Negotiation Skills

Problem Solving

IT Skills (Microsoft Excel)

Job description

Grade 4 - £30,630 - £32,931 pa

The Resident Services Team is responsible for assisting tenants in sustaining their tenancies and promoting their independence, quality of life, safeguarding, and health and well-being. This includes dealing with issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence.

We develop a holistic understanding of each resident to serve as the primary contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

Ideally, candidates will have experience in housing or tenancy management or a similar public sector role. Experience in developing relationships with local stakeholders, providing tenancy, housing, and leasehold advice, and knowledge of best practices and compliance are desirable.

The role involves providing effective administrative support for operational activities in a timely, efficient, and cost-effective manner.

The responsibilities include:

1. Engaging with the public face-to-face and via telephone
2. Facilitating meetings as required
3. Monitoring team plans
4. Assisting the Senior Housing Officer and Resident Services Manager in monitoring compliance with targets and standards
5. Updating records and database information
6. Liaising with officers, contractors, and suppliers
7. Demonstrating successful multi-agency working, being outcome-focused, and possessing excellent communication skills
8. Being a skilled negotiator and problem solver
9. Having excellent IT skills, particularly in Microsoft Excel
10. Working 36 hours per week or as required by the Line Manager
11. Having a full UK driving license and access to a vehicle for work

Please view the Job Profile.

For an informal discussion, contact [e-mail].

The closing date for applications is 14th May 2025. Early closure may occur due to high interest.

You will be notified if successful. Interview date to be confirmed.

For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We encourage applications from all backgrounds. Our residents and employees come from diverse walks of life. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. A DBS check may be required for roles involving working with these groups.

Please attach a supporting statement (max 2 A4 sides) explaining how you meet the role criteria. Remove all personal information from uploaded documents due to anonymised recruitment.