Support Officer

Pharmacyupdate; Newbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension 8%

Health allowance

Job summary

A2Dominion is hiring a Support Officer in Newbury to deliver high-quality, person-centred support to customers living in supported accommodation. You will work to promote independence, choice, and positive outcomes, helping tenants sustain tenancies and develop essential life skills.

You will assist with budgeting, domestic tasks, essential safety, and access to education or employment opportunities, building strong relationships with partner agencies and ensuring customers feel safe, listened

Qualifications

• GCSE Maths and English (A-C) or equivalent
• Ability to work under own initiative
• Experience with diverse client groups
• Ability to use IT packages and MIS
• Driving Licence and own transport desirable

Responsibilities

• Deliver high-quality, person-centred support to customers living in supported accommodation.
• Help customers sustain tenancies and develop essential life skills, including budgeting and daily living tasks.
• Promote independence, choice, and positive outcomes for young people and families.
• Build strong relationships with partner agencies, community and key stakeholders.

Job description

Driving Licence & Travel: A driving licence and access to a vehicle are desirable, as travel between our schemes in Newbury & Thatcham may be required. However, this is not essential, provided candidates can reliably travel to both locations. Mileage expenses are reimbursed in line with company policy.

Role Overview:

Join our supported housing services and become part of a team that is passionate about making a real difference. In this role, you will deliver high-quality, person-centred support to customers living in supported accommodation, working in line with Person-Centred principles to promote independence, choice, freedom and positive outcomes.

As Support Officer, you will support people aged 18 to 35, including single young adults and young parents, helping them to sustain their tenancies, build confidence, develop essential life skills and take positive steps towards achieving their goals. No two days are the same, and your support can make a lasting difference by helping customers feel safe, listened to and empowered to move forward.

You will work closely with customers to develop practical skills such as managing a tenancy, budgeting, cooking, maintaining personal safety, accessing education, training or employment opportunities, and making informed choices about their future. Through tailored support and encouragement, you will help individuals overcome challenges, achieve greater independence and celebrate meaningful milestones along their journey.

This is a rewarding opportunity to be part of a supportive and collaborative team that shares knowledge, celebrates success and is committed to delivering excellent services. If you are caring, resilient, practical and passionate about helping young people and families build independence and achieve positive outcomes, we would love to hear from you.

More about you:

• A working knowledge and understanding of how to support people in achieving and maintaining independence essential
• Experience of providing support to diverse client groups
• Experience of working with clients experiencing substance misuse and mental health.
• Educated to GCSE level or equivalent in Maths and English (Grades A - C)
• Ability to work under own initiative
• Ability to network and build strong relationships with partner agencies, community and key stakeholders.
• Ability to use IT packages and management information systems.
• Ability to deal with distressed and aggressive clients.
• Driving Licence and use of own transport desirable

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team

We know some people hesitate to apply if they don t meet every requirement. If that s you, we encourage you to apply if your skills and experience align please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.