Flexible Support Officer - (Domestic Abuse)

A2Dominion Group; England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days’ holiday, plus Bank Holidays

Up to 8% contributory pension

Annual wellbeing allowance up to £300

Job summary

A not-for-profit housing association is seeking a Flexible Support Officer to join their Domestic Abuse Team in South Oxfordshire. This meaningful position involves providing vital support, managing client referrals, and facilitating group sessions. The ideal candidate will have frontline experience and possess strong communication and organizational skills. Offering a permanent contract, 35 hours per week, and attractive benefits like 25 days holiday, the role is perfect for someone passionate about making a real impact.

Qualifications

• At least one year’s experience in frontline work with victims of domestic abuse or other vulnerable groups.
• Basic IT skills and a willingness to learn new systems.
• Confidence working both independently and as part of a team.

Responsibilities

• Providing tailored, high-quality support to clients in refuge and outreach settings.
• Responding to enquiries via the Domestic Abuse Service helpline.
• Managing referrals and completing needs assessments.
• Facilitating structured group sessions based on client need.

Skills

Empathy

Strong organizational skills

Excellent communication

Problem-solving skills

Job description

Flexible Support Officer – Domestic Abuse Team

Location: South Oxfordshire

Type; Permanent

Hours: 35 hours a week – Monday to Friday

Driving: Full UK driving licence and own vehicle essential

A role that changes lives — including yours

Join A2Dominion’s Domestic Abuse Service as a Flexible Support Officer, where you will play a vital part in delivering life‑changing support across refuge settings, outreach services and our helpline.

This is a varied and meaningful role where no two days are the same. You’ll empower clients to regain independence, safety and confidence, and you’ll work alongside dedicated professionals who share your commitment to making a real impact.

Key Responsibilities

• Providing tailored, high‑quality support to clients in refuge, places of safety and outreach settings
• Responding to enquiries via the Domestic Abuse Service helpline
• Managing referrals and completing needs assessments
• Offering guidance on tenancy responsibilities, financial obligations and available support
• Creating, reviewing and delivering Independent Living Plans and Risk Assessments
• Facilitating structured group sessions based on client need.
• Advocating for clients and liaising with agencies including Police, health professionals and partner organisations
• Supporting clients to move on to safe, suitable accommodation
• Maintaining accurate, timely case notes and safeguarding documentation
• Contributing to MARAC, MATAC and relevant safeguarding meetings
• Supporting the organisation’s DAHA accreditation process
• Representing and promoting the Domestic Abuse Service both internally and externally
• Handling client complaints in line with policy and undertaking investigations where required.

More About You

• Someone who combines empathy with resilience, and professionalism with compassion.
• At least one year’s experience in frontline work with victims of domestic abuse or other vulnerable groups
• Excellent communication and interpersonal skills
• The ability to stay calm and focused under pressure
• Strong organisational and problem‑solving skills
• Confidence working both independently and as part of a team
• Basic IT skills and a willingness to learn new systems
• A full UK driving licence and access to a car

About Us

A2Dominion is a not‑for‑profit housing association with a clear social purpose: creating homes and communities people love to live in. We support more than 70,000 customers and manage over 38,000 homes across London and southern England, reinvesting our profits into building more affordable housing and delivering services that make a genuine difference. As part of the G15 group of leading housing associations, we’re committed to tackling the housing crisis and helping communities thrive.

Choosing Us is Easy

At A2Dominion, you’re joining more than an organisation, you’re joining a community with purpose. We put people at the heart of everything we do, and that includes our colleagues. You’ll be supported, encouraged and empowered to grow, with opportunities to make a genuine impact every day. If you’re looking for a role where your work truly matters, this is the place for you.

As part of the A2Dominion team, you’ll enjoy a role designed around balance, wellbeing and long‑term development.

For This Position, Our Offer Includes

• 25 days’ holiday, plus Bank Holidays — rising to 28 days after 3 years
• Up to 8% contributory pension, helping you plan for the future
• An annual wellbeing allowance of up to £300 to support your health, lifestyle and family
• Access to a wide range of staff discounts, giving you more value day‑to‑day

Diversity & Inclusion

At A2Dominion, we believe everyone belongs. We’re proud to be a Disability Confident Employer, and we welcome applications from people of all backgrounds, identities and lived experiences. Our recruitment process is designed to be inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.

If you need any reasonable adjustments at any stage, just reach out to our Resourcing Team at [e-mail] — we’re here to support you.

We also know that some people hesitate to apply unless they meet every requirement. If that sounds like you, we’d still love to hear from you. If your skills and experience align with the role, please get in touch so we can talk it through.

At A2Dominion, we value diversity, embrace flexibility and are proud to be a family‑friendly employer. Everyone belongs here, and we would be proud to have you help us make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – [e-mail]