Support Officer

A2Dominion Group; Newbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension

Health & lifestyle benefits

Job summary

A2Dominion Group is seeking a Support Officer to join our supported housing services in Newbury. You will deliver high-quality, person-centred support to customers living in supported accommodation, helping them sustain tenancies, build confidence and develop essential life skills.

You will work with 18 to 35-year-olds, including young parents, promoting independence, choice and positive outcomes while supporting education, training or employment opportunities.

Qualifications

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
• Ability to work under own initiative.
• Ability to network and build strong relationships with partner agencies, community and key stakeholders.
• Ability to use IT packages and management information systems.
• Ability to deal with distressed and aggressive clients.
• Driving Licence and use of own transport desirable.

Responsibilities

• Deliver high-quality, person-centred support to customers living in supported accommodation.
• Help customers sustain tenancies, build confidence and develop essential life skills.
• Support with budgeting, tenancy management, cooking, personal safety, education or employment opportunities.
• Promote independence, choice, freedom and positive outcomes.
• Work closely with customers to develop practical skills and move forward.

Skills

Independent work

Diverse client groups

Substance misuse support

Mental health support

GCSE Maths & English

Initiative

Networking with partners

IT packages

Distressed clients

Driving licence

Education

GCSE Maths & English

Tools

IT packages

Management information systems

Job description

The following content displays a map of the jobs location - Bramlings House, Newbury

Driving Licence & Travel:

A driving licence and access to a vehicle are desirable, as travel between our schemes in Newbury and Thatcham may be required. However, this is not essential, provided candidates can reliably travel to both locations. Mileage expenses are reimbursed in line with company policy.

Role Overview:

Join our supported housing services and become part of a team that is passionate about making a real difference. In this role, you will deliver high-quality, person-centred support to customers living in supported accommodation, working in line with Person-Centred principles to promote independence, choice, freedom and positive outcomes.

As Support Officer, you will support people aged 18 to 35, including single young adults and young parents, helping them to sustain their tenancies, build confidence, develop essential life skills and take positive steps towards achieving their goals. No two days are the same, and your support can make a lasting difference by helping customers feel safe, listened to and empowered to move forward.

You will work closely with customers to develop practical skills such as managing a tenancy, budgeting, cooking, maintaining personal safety, accessing education, training or employment opportunities, and making informed choices about their future. Through tailored support and encouragement, you will help individuals overcome challenges, achieve greater independence and celebrate meaningful milestones along their journey.

This is a rewarding opportunity to be part of a supportive and collaborative team that shares knowledge, celebrates success and is committed to delivering excellent services. If you are caring, resilient, practical and passionate about helping young people and families build independence and achieve positive outcomes.

More about you:

• A working knowledge and understanding of how to support people in achieving and maintaining independence essential
• Experience of providing support to diverse client groups
• Experience of working with clients experiencing substance misuse and mental health.
• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Ability to work under own initiative
• Ability to network and build strong relationships with partner agencies, community and key stakeholders.
• Ability to use IT packages and management information systems.
• Ability to deal with distressed and aggressive clients.
• Driving Licence and use of own transport desirable

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail]

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer.

Everyone belongs here.

This vacancy is being managed by Hollie Shepherd.