Support Officer

A2Dominion; Newbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday (Plus Bank Holidays)

Pension (up to 8%)

Annual health allowance up to £300

Job summary

A2Dominion is seeking a dedicated Support Officer to join our supported housing services in Newbury. You will deliver high-quality, person-centred support to customers living in supported accommodation, helping them sustain tenancies, build confidence and achieve positive outcomes.

You will work with young adults aged 18 to 35, assisting with budgeting, tenancy management, cooking and daily living skills, and supporting access to education, training or employment opportunities to promote

Qualifications

• Experience supporting people to achieve independence and wellbeing.
• Understanding of tenancy support and life skills development.
• Experience with diverse client groups and safeguarding.

Responsibilities

• Provide high-quality, person-centred housing support to residents aged 18–35.
• Help tenants sustain tenancies, manage budgeting, cooking and daily living skills.
• Support education, training and employment opportunities and promote independence.
• Build relationships with partner agencies and community stakeholders.

Skills

Independence support

Diverse client groups

Substance misuse experience

Mental health support

Stakeholder networking

IT systems literacy

Driving licence

Education

GCSE Maths (A*-C)

GCSE English (A*-C)

Tools

Microsoft Office

Management Information Systems

Job description

Working hours: 35 - Monday to Friday

Location: Bramlings House, Newbury

DBS Level: Enhanced

Driving Licence & Travel: A driving licence and access to a vehicle are desirable, as travel between our schemes in Newbury and Thatcham may be required. However, this is not essential, provided candidates can reliably travel to both locations. Mileage expenses are reimbursed in line with company policy.

Role Overview:

Join our supported housing services and become part of a team that is passionate about making a real difference. In this role, you will deliver high-quality, person-centred support to customers living in supported accommodation, working in line with Person-Centred principles to promote independence, choice, freedom and positive outcomes.

As Support Officer, you will support people aged 18 to 35, including single young adults and young parents, helping them to sustain their tenancies, build confidence, develop essential life skills and take positive steps towards achieving their goals. No two days are the same, and your support can make a lasting difference by helping customers feel safe, listened to and empowered to move forward.

You will work closely with customers to develop practical skills such as managing a tenancy, budgeting, cooking, maintaining personal safety, accessing education, training or employment opportunities, and making informed choices about their future. Through tailored support and encouragement, you will help individuals overcome challenges, achieve greater independence and celebrate meaningful milestones along their journey.

This is a rewarding opportunity to be part of a supportive and collaborative team that shares knowledge, celebrates success and is committed to delivering excellent services. If you are caring, resilient, practical and passionate about helping young people and families build independence and achieve positive outcomes, we would love to hear from you.

More about you:

• A working knowledge and understanding of how to support people in achieving and maintaining independence essential
• Housing or Support related qualification desirable
• Experience of providing support to diverse client groups
• Experience of working with clients experiencing substance misuse and mental health.
• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Ability to work under own initiative
• Ability to network and build strong relationships with partner agencies, community and key stakeholders.
• Ability to use IT packages and management information systems.
• Ability to deal with distressed and aggressive clients.
• Driving Licence and use of own transport desirable

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team

We know some people hesitate to apply if they don't meet every requirement.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers