Tenancy Sustainment Officer

A2Dominion Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days’ holiday

Up to 8% pension

Flexible working

Health & lifestyle benefits up to £300

Job summary

A2Dominion Group is recruiting a Tenancy Sustainment Officer to support customers in sustaining their tenancies through practical welfare benefits advice, budgeting help and effective case management. You will manage your own caseload, work with local authorities and charities to prevent homelessness, and travel across Westminster, Hillingdon and Kensington & Chelsea.

A full UK driving licence and access to a vehicle are essential, and a Standard DBS check is required.

Qualifications

• Strong understanding of the welfare benefits system.
• Experience providing money advice or budgeting support.
• Ability to manage own caseload and prioritise effectively.
• Excellent verbal and written communication, adaptable to different customers.
• Confidence working with diverse backgrounds and age groups.
• Ability to use initiative and make independent decisions.
• Experience working with external agencies/partners would be advantageous.
• Good organisation and accurate record-keeping.

Responsibilities

• Manage your own caseload and provide welfare benefits advice.
• Assist with budgeting, affordability assessments and money management.
• Work with local authorities and partner organisations to prevent homelessness.
• Maintain accurate case records and document interactions.
• Travel across Westminster, Hillingdon, and Kensington & Chelsea as required.
• Complete DBS checks and follow the role profile responsibilities.

Skills

Welfare benefits knowledge

Money budgeting advice

Caseload management

Verbal and written communication

Interpersonal skills

Independent decision making

Liaison with external agencies

Education

GCSEs Maths and English (A*-C)

Job description

Do you have a strong understanding of welfare benefits and a passion for helping people sustain their tenancies? Join us as a Tenancy Sustainment Officer and play a key role in supporting customers to maintain their tenancies through practical advice, welfare benefits support and effective case management.

This is a varied and rewarding role where you'll manage your own caseload and work directly with customers to help them overcome financial and tenancy-related challenges. You'll provide advice on welfare benefits, budgeting and money management, carry out affordability assessments and work with local authorities, charities and other partner organisations to help prevent homelessness and support long-term tenancy sustainment.

We're looking for someone who is proactive, organised and able to work independently while building strong relationships with customers from a wide range of backgrounds. A good understanding of the welfare benefits system is essential, along with the confidence to manage competing priorities and make sound decisions in a customer-focused environment.

This role requires regular travel across areas including Westminster, Hillingdon and Kensington and Chelsea, with additional travel as required. A full UK driving licence and access to a vehicle are essential.

A Standard DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Good knowledge of the DWP and wider welfare benefits system


• Experience providing money advice, budgeting support or tenancy-related advice


• Ability to manage your own caseload and prioritise effectively


• Excellent verbal and written communication skills, with the ability to adapt your approach to different customers


• Strong interpersonal skills and confidence working with people from a wide range of backgrounds and age groups


• Ability to use your initiative and make sound decisions independently


• Experience working with external agencies and partner organisations would be advantageous


• Good organisational skills and confidence maintaining accurate case records


• GCSEs (or equivalent) in Maths and English (Grades A*–C)


• A full UK driving licence and access to a vehicle

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service


• Up to 8% contributory pension


• Flexible working


• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.

Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria.

Reasonable adjustments are available throughout the process just contact our Resourcing Team at [e-mail]

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate.