Support Officer

A2Dominion Group; Greater London; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading housing association in the UK is seeking a Support Officer to deliver person-centered support to clients in supported accommodation. This role involves assessing referrals, engaging clients, and promoting independence. Candidates should have a driving license and GCSE qualifications in Maths and English. Join us in making a positive impact on customers' lives.

Benefits

25 days' holiday (plus bank holidays)

Up to 8% contributory pension

Annual health and lifestyle allowance

Cycle to Work Scheme

Qualifications

• Driving license and own car essential for this role.
• Experience working with clients experiencing substance misuse and mental health is desirable.
• Knowledge of safeguarding practices essential.

Responsibilities

• Deliver high quality person-centred support to clients.
• Engage with prospective clients and assess referrals.
• Collaborate with health professionals and other agencies.

Skills

Empathy

Communication

Organizational skills

Relationship skills

Education

GCSE level in Maths and English (Grades A*-C)

Tools

MS Office

Job description

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Salary: £25,148 - £26,472 per annum (depending on experience)

Contract type: Permanent

Working hours: 35 hours a week, 9am–5pm Monday-Friday

Location: Onsite at Arundel House, Guildford, Surrey GU1 4HW

With travel across other sites including Woking (GU21) and Waverley (GU8). (Travel costs covered between services)

Role

Driving license and own car essential for this role.

This role requires an Enhanced DBS

About A2Dominion

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Role Overview

To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person-Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.

Key Responsibilities

• Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
• Engage in continuous professional development and reflective practice.
• Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
• Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
• Actively contribute to the collection of data to be used in statutory returns.
• To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary
• Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
• High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future.
• Professional and value led with integrity, inclusivity, and respect for diversity.
• Work outside of standard office hours, as required, to deliver services, following lone working procedures.
  
  

More About You

• Driving license and own car essential for this role.
• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• A working knowledge and understanding of how to support people in achieving and maintaining independence is essential.
• Experience of working with clients experiencing substance misuse and mental health is desirable.
• Previous experience working within Housing desirable, but not essential.
• Safeguarding knowledge and experience essential.
• Experience of providing support to diverse client groups.
• Ability to work under own initiative.
• Ability to network and build strong relationships with partner agencies, community and key stakeholders.
• Organisational skills, including time management and ability to meet targets.
• Ability to communicate effectively at different levels.
• Ability to deal with distressed and aggressive clients.
• Intermediate MS Office skills.
  
  

Application process

Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.

Choosing us is easy

Benefits

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
  
  

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: [e-mail]

Meeting The Role Requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at [e-mail]

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Seniority level

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