Housing Adaptation Support Officer

London Borough of Hounslow; Hounslow; On-site; GBP 24,000 - 30,000; Full time

Job summary

The London Borough of Hounslow seeks a reliable customer-focused individual to join the Housing Adaptation Service. You’ll support residents in adapting their homes, ensuring continuous service delivery while collaborating with healthcare professionals to meet diverse needs.

Benefits

Inclusive workplace initiatives

Commitment to diversity and inclusion

Qualifications

• Experience supporting vulnerable people and delivering adaptations.
• Knowledge of safeguarding and housing management.
• Understanding of building safety and compliance.

Responsibilities

• Point of contact for residents requiring adaptations.
• Order equipment and ensure updates through the adaptation process.
• Maintain relevant records and support resident needs.

Skills

Communication

Problem Solving

Empathy

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

About The Role

Are you an enthusiastic, reliable and customer focused individual?

Would you like to be a part of a very busy and demanding service that is highly rewarding? The Housing Adaptation Service designs and delivers aids & adaptations to our properties to empower our residents to remain independent and enable them to access their home.

If so, this could be the role for you!

You will be the main point of contact for our residents who are waiting for adaptations to their home or need a Housing Occupational Therapy / Housing Assessment. You will support our residents through the adaptation process and provide regular updates on the progress of the works whilst supporting them and identifying any additional needs.

The successful candidate will be responsible for the arranging / ordering of equipment as requested by the Occupational Therapist and complete a follow up review and record the outcome. You will visit people in their homes prior to and during the works to ensure works are progressing and there are no issues.

Ensuring all tenancy management and asset management systems are up to date and relevant records are maintained. You will also provide additional support where need be and signpost our residents to internal or external services when required.

You will also form part of an effective working partnership with Healthcare professionals and external agencies.

About You

About The Team You’ll Be Working In

Ideally you will have experience of working in a similar environment/service where you are supporting vulnerable people and delivering adaptations.

You’ll be a ‘people person’ with the ability to communicate key messages effectively and be able to deal with demanding and challenging situations.

You’ll have knowledge of /Experience in Safeguarding, Adaptations and Housing Management.

You’ll have knowledge of/ experience working in support services and have an awareness / understanding of, Building safety, compliance, Building Regulations (Part M).

You’re good at problem solving and delivering an effective and inclusive customer focused service

Essential For The Role

Enhanced DBS check is required for the role.

Read more about the work you’ll be doing in the Role Profile.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:

Email:

Telephone: [phone]

Interviews for this job will be held during week commencing 14th July 2025.

Email:

Telephone: [phone]

Interviews for this job will be held during week commencing 14th July 2025.