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Student Support Officer (School Receptionist)

OxBridge Centre

London

On-site

GBP 23,000 - 30,000

Full time

4 days ago

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Job summary

OxBridge Centre is seeking a passionate Student Support Officer (School Receptionist) to deliver exceptional customer service at our branches in South-West London. This full-time role involves managing communications, addressing student needs, and ensuring overall client satisfaction in a supportive educational environment. Ideal candidates will have relevant experience in customer services and strong organizational skills, contributing positively to the school communities.

Benefits

Annual Leave Loyalty Scheme

Employee Discount

Work From Home Day

Latest MacBook Supplied

Enhanced Maternity and Paternity Leave

Qualifications

Experience in a customer-facing role is essential.
Previous receptionist or administrative experience preferred.
Clear communication and organization skills required.

Responsibilities

Manage front-of-house and communications during opening hours.
Provide personalized customer service to students and parents.
Liaise with the finance team and manage student accounts.

Skills

Customer Service

Communication

Organization

Multitasking

Problem Solving

Education

Relevant customer-facing work experience

Receptionist/administrator experience

Tools

Computer literacy

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We are looking for full time receptionist/administrator to manage front-of-house and communications during our afternoon and evening opening hours at branches based in South-West London (New Malden, KT3 & Sutton, SM1).

Both branches are situated close to the station, the high street and attractive local amenities.

About The Role

The Student Support Officer (School Receptionist) is the welcoming face of OxBridge Centre - you will be the first and last person many of our customers will see in the branch. As the main point of contact for customers, you will spend your time ensuring students and parents are getting the most out of their tuition, any issues are resolved, and any unresolvable concerns are triaged to the appropriate colleague.

We’re looking for people who deliver high-quality customer service and always strive to do more for the customer.

Our Receptionists Are

Friendly/helpful in customer interactions;
Resolution-focussed;
Excellent communicators;
Efficient multitaskers;
Proactive; and,
Team players.

Your Responsibilities Would Include

Providing bespoke/personalised Customer Service.
Basic Student Account Management.
Liaising with the finance team.
Office and premises administration.

Key Targets

Prompt resolution of issues raised
Customer Satisfaction on feedback received
Improved Customer Retention Rate

Successful applicants would ideally work full time, contracted for up to 35 hours a week. Shifts would be from 12.15pm-8.15pm on weekdays, and 9.30am-4.30pm on Saturdays.

Qualifications/Experience

You should:

Have relevant customer-facing work experience
Have relevant receptionist/administrator experience
Have clear communication skills
Be organised and detail-oriented
Be committed to student education

It Is Preferred If The You Have

Strong computer literacy
Excellent phone manner
Knowledge about UK examinations and curricula, particularly the 11+
A current DBS certificate

Job Type: Full-time

Salary: From £23,000.00 per year

Potential for wages to rise based on performance appraisals.

Benefits

Annual Leave Loyalty Scheme
Employee Discount
Work From Home Day
Latest MacBook Supplied
Enhanced Maternity and Paternity Leave

Schedule

8 hour shifts (including a 1 hr unpaid lunch)
5 days a week, between Monday - Saturday
Saturday availability required

Ability To Commute/relocate

New Malden, KT3 4AE
Sutton, SM1 1SJ
reliably commute or plan to relocate before starting work (required)

***Please check your SPAM box for email communication if you have not heard from us within 24 hours of applying.***

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
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Industries
Education Administration Programs

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Hounslow, England, United Kingdom 4 days ago