Support Officer

The Social Housing Family CIC; Bradford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Paid birthday leave

Training and development opportunities

Career progression

Employee Assistance Programme

Pension and benefits

Mileage approved for work travel

Job summary

Qualitas Care and Support Ltd is seeking a Support Officer in Bradford to deliver floating support to adults with tenancy needs. The role focuses on tenancy sustainment, independence, and positive outcomes in a lone-working, community-based setting.

Responsibilities include managing caseloads, completing needs assessments, and maintaining accurate records. A full UK driving licence and housing/social care qualification are required.

Qualifications

• Experience working with vulnerable adults.
• Ability to manage a tenancy sustainment caseload.
• Strong written and verbal communication skills.
• Understanding of safeguarding and risk management.

Responsibilities

• Manage a caseload of residents, delivering planned support in their homes.
• Complete needs assessments, support plans, and risk assessments.
• Support residents with tenancy sustainment, including budgeting, bills, and appointments.
• Carry out welfare checks and property visits.
• Manage non-engagement, tenancy breaches, and anti-social behaviour.
• Identify and respond to safeguarding concerns.
• Maintain accurate case records and reports.
• Liaise with housing providers and partner agencies.

Skills

Vulnerable adults experience

Caseload management

Communication skills

Safeguarding and risk management

Independent working

Driving licence

Education

Housing/Support/Social care qualification

Job description

Bradford (West Yorkshire, Yorkshire and Humber Region)

Job post summary

Company:

Qualitas Care and Support Ltd

Date posted: 21 October 2026

Pay: £13,250.00 per year

Hours: 18.5

Job Description

Overview

Qualitas provides tenancy-related support to vulnerable adults living in self-contained accommodation. Our aim is to help people move from dependence to independence through structured, person-centred support.

As a Support Officer, you will deliver floating support to adults who may be experiencing mental health needs, recovery from substance use, or difficulty managing a tenancy. The focus is on tenancy sustainment, independence, and positive outcomes.

This is a community-based, lone-working role with a high degree of autonomy. It does not involve personal care.

Key Responsibilities

• Manage a caseload of residents, delivering planned support in their homes
• Complete needs assessments, support plans, and risk assessments
• Support residents with tenancy sustainment, including budgeting, bills, and appointments
• Carry out welfare checks and property visits
• Manage non-engagement, tenancy breaches, and anti-social behaviour
• Identify and respond to safeguarding concerns
• Maintain accurate case records and reports
• Liaise with housing providers and partner agencies

About our Service

We support adults who need structured support to maintain accommodation and progress towards independence, including those experiencing mental health needs, substance use recovery, or disengagement from services.

What Success Looks Like

Residents engage with support and progress towards independence

• Risks and tenancy issues are identified and managed effectively
• Support plans and records are accurate and up to date
• Residents are better able to sustain their tenancy

Skills and Experience

• Experience working with vulnerable adults
• Ability to support tenancy sustainment and promote independence
• Strong written and communication skills
• Understanding of safeguarding and risk management
• Ability to manage a caseload independently
• Full UK driving licence and access to a vehicle
• Knowledge of housing or supported accommodation
• Experience with mental health or substance use support
• Relevant qualification in housing, support, or social care

Why Join Qualitas

This is a rewarding role where you will support individuals to achieve greater independence and stability, while working with autonomy in a supportive environment

• Paid birthday leave
• Training and development opportunities
• Career progression
• Employee Assistance Programme
• Pension and additional benefits
• Mileage paid for work travel

Additional Information

• The role requires working hours to be spread across a minimum of four days per week.