Support Medical Secretary

Sandwell and West Birmingham NHS Trust; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Support Medical Secretary in a dynamic Trauma and Orthopaedics department. This role offers a unique opportunity to enhance your administrative skills while supporting a dedicated team in a fast-paced environment. You will play a vital role in managing patient appointments, addressing queries, and ensuring smooth operations within the department. With a commitment to staff development and well-being, this organization fosters a supportive atmosphere where you can thrive. If you are proactive, organized, and eager to contribute to improving health outcomes in the community, this is the perfect opportunity for you.

Benefits

Health & wellbeing support

Bespoke training and development programmes

Real Living Wage

Flexible working options

Qualifications

• Experience in NHS settings with knowledge of patient management systems.
• GCSE English and Maths required; AMSPAR qualification is beneficial.

Responsibilities

• Provide admin support to Medical Secretaries and manage patient queries.
• Book and reschedule appointments while using various hospital systems.

Skills

Experience within the NHS

Knowledge of waiting list / patient management systems

Excellent IT skills

RSA typing level 2

Knowledge of medical terminology

Education

GCSE English and Maths grade C and above

AMSPAR qualification

Tools

Hospital IT systems

Complex databases

Job description

Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.

We have three strategic objectives:

1. People: To cultivate and sustain happy, productive and engaged staff.
2. Patients: To be good or outstanding at everything we do.
3. Population: To work seamlessly with partners to improve lives.

We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.

Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.

Job overview

Are you looking for a new challenge? Would you like to work in a rewarding, challenging and supportive team to help support the admin functions of our busy and dynamic Trauma and Orthopaedics department? Are you proactive, organised and looking to work within an established team and positive working environment whilst gaining valuable new skills? If your answers are yes please read on. This is an exciting new opportunity for a Support Medical Secretary, 30 hours to be worked over 5 days Mon-Fri, working cross-site at City and Sandwell Health Campus.

Under the guidance of our Patient Admin Manager, you will be responsible for providing comprehensive admin support to our Medical Secretarial team, which will be focused around outpatient clinic utilisation, booking and rescheduling of clinics and patient appointments, managing patient queries, assisting with the management of waiting lists, and using various hospital systems.

We would welcome applications from candidates who do not hold Level 3 Business Administrator qualification, as this is something that could be offered during employment.

Main duties of the job

To support the team to process administration elements and enable all service users’ needs to be arranged in order to deliver the 18 week pathway and support the 18-week pathway delivery plan including:

• Providing admin support to Medical Secretaries
• Working unsupervised/with minimal support
• Using numerous hospital IT systems
• Dealing with patient queries and looking after the fracture clinic contact email and phone
• Booking and rescheduling appointments in a trust approved manner

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of what this role entails.

Person specification

Experience

• Experience within the NHS
• Knowledge of waiting list / patient management systems
• Knowledge of PAS systems and other relevant databases
• Experience of cancer pathway management
• Experience of 18 week pathway management

Qualifications

• GCSE English and Maths grade C and above
• Excellent IT skills to include complex databases
• RSA typing level 2
• AMSPAR qualification or evidence of extensive knowledge of medical terminology

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.