Support Medical Secretary

Betsi Cadwaladr University Health Board; Rhyl; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

The Betsi Cadwaladr University Health Board is seeking a friendly, motivated Support Medical Secretary to join the Renal Department at Glan Clwyd Hospital. The role focuses on high-quality administrative typing, supporting the medical secretarial team and maintaining patient records to ensure a smooth care journey.

Based in the Renal Unit, hours are Thursday and Friday, 9.00am–5.00pm. The successful candidate will have excellent communication, organisational skills and the ability to work

Qualifications

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
• Excellent customer service skills.
• Good organisational skills.
• Experience of handling telephone calls in previous roles.

Responsabilités

• Provide an excellent administration support to the Renal department and contribute to delivery of an efficient service.
• Support the medical secretarial team and manage typing tasks.
• Assist with management of medical records and filing systems.
• Assist patients along their defined pathway of care.
• Work with a range of staff and maintain confidentiality at all times.

Connaissances

Communication

Customer service

Organisation

Telephone handling

Formation

GCSE English & Maths

RSA/OCR Level 2

IT qualification

NVQ Customer Service L2

L2 Medical terminology

Outils

Microsoft Office

Description du poste

Job Overview

We are seeking a friendly, enthusiastic and highly motivated individual to join our dedicated Renal Department team.

Job Overview

We are seeking a friendly, enthusiastic and highly motivated individual to join our dedicated Renal Department team.

In this rewarding role, you will provide a high quality administrative typing service, supporting the medical secretarial team and helping to ensure patients receive a smooth and positive experience throughout their care journey. You will also assist with the management of medical records, maintain effective filing systems, and play an important role in supporting patients along their defined pathway of care.

The post is based at the Renal Unit, Glan Clwyd Hospital, and working hours are Thursday and Friday, 9.00am to 5.00pm.

We are looking for someone who has a good standard of education, possesses excellent communication and interpersonal skills, is well organised, efficient and able to prioritise workload effectively. You will be able to work independently, using initiative and a proactive approach and have a professional and compassionate manner when dealing with patients, relatives and colleagues. You will demonstrate discretion and maintain confidentiality at all times as well as have a confident and courteous telephone manner.

This is an excellent opportunity to join a supportive team and make a meaningful contribution to patient care within a busy and rewarding healthcare environment. If you are organised, adaptable and enjoy working as part of a team, we would love to hear from you.

Main duties of the job

Applications are invited for a Support Medical Secretary. You will need to be highly motivated, flexible in approach and use your initiative to provide an excellent administration support to the Renal department. You will be expected to contribute to the delivery of an effective and efficient service in a professional, sensitive and helpful manner. You will work as part of a team and will need to work closely with a range of staff.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please

Person specification

Qualifications

Essential criteria

• G.C.S.E Maths and English C and above or equivalent
• RSA / OCR level 2 or equivalent experience

Desirable criteria

• IT related qualification (or relevant experience)
• NVQ Customer Service L2 (or relevant experience)
• L2 Medical terminology (or relevant experience)

Experience

Essential criteria

• Knowledge of a range of administrative processes (examples provided)

Desirable criteria

• Experience of working within the NHS
• Experience of working in office environment

Skills

Essential criteria

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
• Excellent Customer Service skills
• Good organisational skills
• Experience of handling telephone calls in previous roles

Desirable criteria

• Proficient in use of Microsoft office applications (examples provided)