Support Manager

Mcht; Crewe; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Support Manager to join the Division of Medicine and Emergency (DMEC). The role focuses on managing administration staff, RTT pathways, and performance targets while ensuring high-quality administrative support for patients and clinicians.

The post requires leadership experience and will operate on a 37.5-hour week with a 12-month fixed-term contract.

Formación

• Experience of target management and staff line management desirable.
• Experience of managing administration staff and supervising workload.

Responsabilidades

• Management of administration staff within the Division including supervising and coordinating workload.
• Closely monitoring and proactively managing RTT pathways and other performance targets ensuring Key Performance Indicators are met.
• Responsible for ensuring a smooth and effective, high quality administrative service is provided to patients, clinicians and Trust colleagues.
• Ensure that day to day clinical activity runs as effectively and efficiently as possible, identifying variances and pressures and providing solutions to improve specialty performance.
• Rota management for medical staff.

Conocimientos

Staff management

Target management

Organisational skills

Educación

Management/leadership qualification

Descripción del empleo

Main area DMEC Grade Band 5 Contract Fixed term: 12 months (12 month ft contract) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 412-MED-8271391

Site Leighton Town Crewe Salary £32,073 - £39,043 Per annum Salary period Yearly Closing 20/10/2026 23:59

Job overview

Are you looking to progress your career in NHS management? If the answer is yes, then this role is for you. This Support Manager role is an essential role in our operational management team supporting the medical services within the Division of Medicine and Emergency (DMEC).

DMEC covers a number of different medical specialties, providing the successful applicant with a wide range of experience in supporting complex areas.

The post holder will be working in conjunction with the Service Management team to provide support in providing and maintaining effective service delivery.

Experience of target management and staff line management are desirable for this post. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

Main duties of the job

Key aspects of the role include the following:

• Management of administration staff within the Division including supervising and coordinating workload
• Closely monitoring and proactively managing RTT pathways and other performance targets ensuring Key Performance Indicators are met.
• Responsible for ensuring a smooth and effective, high quality administrative service is provided to patients, clinicians and Trust colleagues.
• Ensure that day to day clinical activity runs as effectively and efficiently as possible. The ability to identify activity variances and pressures is essential, as is the ability to problem-solve and provide solutions in order to improve specialty performance
• Rota management for medical staff

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers. Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website . At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read theCandidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Person specification

• Management / leadership qualification

Demonstrate good organisational and time management skills

• Experience
• Experience

Management of RTT Pathways

• Experience
• Experience

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

• All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
• You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We expect to receive a very high level of applications for this vacancy, and due to this a limit has been set on the number of applications we are able to receive. Once this limit is reached the vacancy will close. We would urge interested candidates who meet the specification to apply as soon as possible to avoid disappointment.