Support & Integration Officer

ACH Refugee Integration Services Provider; Wolverhampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary circa £28,271 per annum

25 days' annual leave + bank holidays

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

ACH Refugee Integration Services Provider is hiring a Support & Integration Officer on a full-time, permanent basis, Monday to Friday, 9:00–17:00. You will provide person-centred support to help refugees resettle and integrate, manage a caseload, and work with tenants to access services and build community ties.

You will carry out assessments, maintain case files, visit tenants, and coordinate referrals with external partners to foster independence and lasting social change.

Qualifications

• Experience of working with asylum seekers or refugees in paid or voluntary capacity.
• Experience of providing advice, guidance, advocacy and culturally sensitive support.
• Experience of creating support plans and completing needs assessments.
• An understanding of safeguarding in relation to vulnerable adults.
• The ability to assess, manage and continuously review needs and risks.
• Ability to maintain accurate records and manage a caseload.
• Strong verbal and written communication skills.
• A full driving licence and access to your own vehicle for work purposes.

Responsibilities

• As a Support & Integration Officer, provide person-centred support, advice and guidance to help refugees resettle and integrate.
• Manage a designated caseload, assess needs and risks, develop tailored support plans and provide culturally sensitive guidance across housing, finance, education, employment, health and immigration.
• Support tenants to build independence, access relevant services and develop social networks within their communities.
• Carry out pre-tenancy assessments.
• Maintain accurate case files and CRM records.
• Visit tenants at their properties and in the community.
• Organise house meetings and group trips.
• Make internal and external referrals to relevant services and build relationships with external organisations.

Skills

Experience with asylum seekers/refugee

Advice and guidance

Needs assessments

Safeguarding knowledge

Record keeping

Communication skills

Driving licence

Job description

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025 we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 – 17:00.

Our Commitment to You

• Salary of £28,271 per annum
• 25 days' annual leave, plus bank holidays
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a rewarding opportunity for an experienced support professional with a background in working with asylum seekers or refugees to join our purpose-driven organisation.

You’ll discover a highly rewarding role where your contributions will help refugees overcome barriers, build confidence and take meaningful steps towards independent and fulfilling lives in the UK.

And, just as you support our service users, we’ll support you with training and development opportunities to broaden your experience, grow your skills and build a rewarding career with an organisation committed to lasting social change.

What You’ll Be Doing

As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities.

Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration.

You will also support tenants to build independence, access relevant services and opportunities, and develop social networks within their communities.

Additionally, you will:

• Carry out pre-tenancy assessments
• Maintain accurate case files and CRM records
• Visit tenants at their properties and in the community
• Organise house meetings and group trips
• Make internal and external referrals to relevant services
• Build relationships with external organisations and referral partners

What We’re Looking For

To be considered as a Support & Integration Officer, you will need:

• Experience of working with asylum seekers or refugees in a paid or voluntary capacity
• Experience of providing advice, guidance, advocacy and culturally sensitive support
• Experience of creating support plans and completing needs assessments
• An understanding of safeguarding in relation to vulnerable adults
• The ability to assess, manage and continuously review needs and risks
• The ability to maintain accurate records and manage a caseload
• Strong verbal and written communication skills
• A full driving licence and access to your own vehicle for work purposes

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 24th September 2026.

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.