Employment Specialist

ACH Refugee Integration Services Provider; Birmingham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary £28,271 per annum

25 days’ annual leave plus bank hols

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

ACH is seeking an Employment Specialist in Birmingham (37.5 hours/week, 1-year fixed-term). You will provide tailored employment support to help refugees and migrants move toward sustainable work, education or training.

Manage caseloads, develop progression plans, and deliver workshops with external partners to create accessible pathways into employment while safeguarding and data protection are observed.

Qualifications

• Experience of coaching and mentoring clients.
• Experience of supporting clients into work, education and/or training.
• Experience of facilitating group sessions and delivering lessons.
• Experience of offering advice and guidance to service users.
• Experience of building and maintaining relationships with employers, training providers, and support organisations.
• Local knowledge of support networks for refugees and job seekers in Birmingham.
• Knowledge of welfare benefits system.
• Good IT skills and documenting client sessions on CRM systems.

Responsibilities

• Provide tailored employment support to help ACH residents overcome barriers and progress towards sustainable employment and greater independence.
• Manage a caseload, assess aspirations and support needs, and develop progression plans with ongoing coaching and employability guidance.
• Collaborate with ACH teams and external partners to connect residents with opportunities and build relationships with employers and training providers.
• Deliver employability workshops and group sessions.
• Organise recruitment events, job fairs and employer engagement activities.
• Undertake outreach and community engagement activities.
• Maintain accurate client records, progression evidence, and produce reports/case studies.
• Ensure safeguarding, equality, diversity and data protection requirements are met.

Skills

coaching

mentoring

supporting clients into work

facilitating group sessions

advice and guidance

employer relationships

local Birmingham networks

welfare benefits knowledge

CRM systems

Tools

CRM systems

Job description

Birmingham (with regular requirement to work from our Solihull and Wolverhampton offices)

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for an Employment Specialist to join us on a full-time basis, working 37.5 hours per week, for a one year fixed-term contract.

Our Commitment to You

• Salary of £28,271 per annum
• 25 days' annual leave, plus bank holidays
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for an experienced employment support professional with strong coaching skills and a track record of helping people into work, education or training to join our purpose-driven organisation.

You’ll be helping refugees and migrants move beyond the barriers holding them back, building confidence, skills and clearer routes towards sustainable employment and greater independence, whilst developing your own career.

What’s more, with flexible working, training and development opportunities and a supportive culture, you’ll join a team committed to creating fairer access to opportunity.

What You’ll Be Doing

As an Employment Specialist, you will provide tailored employment support to help ACH residents overcome barriers and progress towards sustainable employment and greater independence.

Managing a caseload, you will assess residents’ aspirations and support needs, develop individual progression plans and provide ongoing coaching, careers guidance and practical employability support.

Working closely with ACH teams and external partners, you will connect residents with suitable opportunities and build relationships with employers, recruitment agencies and training providers to create accessible pathways into work.

Additionally, you will:

• Deliver employability workshops and group sessions
• Organise recruitment events, job fairs and employer engagement activities
• Undertake outreach and community engagement activities
• Maintain accurate client records and progression evidenceProduce reports, updates and case studies
• Ensure support meets safeguarding, equality, diversity and data protection requirements

What We’re Looking For

To be considered as an Employment Specialist, you will need:

• Experience of coaching and mentoring
• Experience of supporting clients into work, education and/or training
• Experience of facilitating group sessions and delivering lessons
• Experience of offering advice and guidance to service users
• Experience of building and maintaining relationships with employers, training providers, and support organisations
• Local knowledge of support networks, including specialist agencies providing services for refugees and job seekers in Birmingham
• Knowledge of the challenges and barriers that refugees and migrants face and ways to overcome these
• Knowledge and understanding of the welfare benefits system
• Good IT skills, including the ability to document client sessions and upload them onto CRM systems

The closing date for this role is 16th September 2026.

Other organisations may call this role Employment Advisor, Employability Advisor, Supported Employment Advisor, Career Advisor, Job Coach, Employment Support Worker, or Employability Specialist.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.