Haig Housing – Support Hub Officer

Confederation of Service Charities; City of Westminster; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Holiday allowance

Life insurance

Training & development

Job summary

Haig Housing, a long-established charity based in London, is seeking a senior administrative and customer service professional to support property maintenance and repairs. You will act as a key contact for tenants and contractors.

The role coordinates repair requests, inspections, compliance records, and health and safety tasks, while keeping tenants informed and assisting the wider Property Services team in daily operations.

Responsibilities

• Coordinate repair requests, inspections and compliance records.
• Communicate with tenants and contractors to keep them informed.
• Assist with health and safety compliance and processing invoices and correspondence.
• Support the wider operation of the Property Services team.

Job description

Location: Hybrid with at least 2 days in office (London Victoria)

Salary: Depending on Experience

Help us support Veterans and make a difference!

About us:

Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.

About the role:

This senior role provides administrative and customer service support for property maintenance and repairs, acting as a key point of contact for tenants and contractors. The postholder coordinates repair requests, inspections, compliance records, customer communications, and satisfaction surveys while ensuring tenants are kept informed throughout the process. They also support health and safety compliance, process invoices and correspondence, investigate complaints, and assist with the wider operation of the Property Services team.

The role has a hybrid working arrangement with a minimum requirement of 2 days a week at our head office based in London Victoria. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings.

Why Join Us?

• Meaningful Work – Make a tangible impact on the lives of veterans and their families.
• Supportive Culture – Be part of a team that values its people and promotes a positive, inclusive work environment.

What we offer:

In addition to a competitive salary we provide a generous package that includes:

• excellent company pension
• optional private medical insurance
• good holiday allowance
• life insurance
• ongoing training and professional development