Support Engineer - Bioprocess Automation.

Labman Automation Ltd.; Stokesley; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Employer pension

Travel opportunities

Maternity pay

Paternity leave

CPD support

On-site gym & clubs

Job summary

Labman Automation Ltd. in the UK is seeking a Support Engineer – Bioprocess Automation to provide hands-on technical support for our bioprocess customers.

You will help keep complex automation systems operating reliably and safely, with travel to client sites worldwide. The role combines maintenance, fault-finding, calibration, upgrades and customer training, working with an integrated engineering and quality team to deliver high-quality service.

Qualifications

• Strong practical electromechanical or mechanical engineering skills.
• Good problem-solving and fault-finding ability with a methodical approach.
• Hands-on approach and confidence using engineering hand tools.
• Strong communication and customer-focused professionalism.
• Willingness to regularly travel within the UK and internationally.

Responsibilities

• Install, commission, maintain and repair Labman automation systems per procedures.
• Perform preventative maintenance and upgrades across mechanical, electrical and software.
• Provide hands-on and remote technical support, diagnosing issues and escalating as needed.
• Test system performance to keep equipment compliant with quality and safety standards.
• Document service reports and maintain maintenance records.
• Travel to customer sites UK and internationally; coordinate with engineering teams.

Skills

Electromechanical skills

Mechanical engineering

Problem solving

Fault-finding

Hands-on

Customer communication

Documentation

Travel readiness

Tools

CRM software

Job description

Position: Support Engineer – Bioprocess Automation

Location: Labman HQ, Stokesley, North Yorkshire, with UK & international travel

Salary: £38,000 - £43,000

Employment Type: Full-Time (Monday - Friday 37.5hrs)

At Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable. As a Support Engineer – Bioprocess Automation , you’ll provide hands‑on technical support to our Bioprocess customers, helping to keep complex automation systems operating reliably and effectively.

This is a varied engineering role combining planned maintenance, breakdown support, calibration, upgrades and customer training. You’ll work closely with customers and our internal engineering and quality teams, with opportunities to travel to customer sites worldwide.

What You’ll Do:

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault‑finding across mechanical, electrical and software issues.
• Provide hands‑on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer‑term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.

What You’ll Need

• A can‑do, positive attitude.
• Strong practical electromechanical or mechanical engineering skills.
• Good problem‑solving and fault‑finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands‑on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer‑focused approach.
• Ability to work independently whilst following agreed processes and knowing when to
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.

Desirable:

• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer‑facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.

Company benefits:

• 33 days’ annual holiday (rising to 38 over 5 years) inc. public holidays
• Private Healthcare with Aviva
• 5% employer pension (no upper earnings cap)
• Travel opportunities in various roles
• Enhanced maternity pay (long service applicable)
• Enhanced paternity leave
• CPD support and annual subscription to appropriate body covered
• Free in‑house gym, squash, bouldering wall, and countless clubs

Labman Values:

• IN IT TOGETHER - Shared effort, shared success
• EXCELLENCE - Delivering the highest quality in everything we do
• HUMILITY - Grounded, respectful, and always learning
• SUSTAINABILITY - Building a business that lasts
• FUN - Friendly, enthusiastic, and a bit different