Bioprocess Automation Support Engineer — Global Travel

Labman; Stokesley; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

33 days' annual holiday (rising with 5

Private Healthcare with Aviva

5% employer pension

Travel opportunities

CPD support

On-site gym & clubs

Job summary

Labman Automation is looking for a Support Engineer – Bioprocess Automation to provide hands-on technical support for bioprocess customers and ensure complex automation systems run reliably. You will perform maintenance, upgrades and training while working with global teams.

The role involves travel to customer sites worldwide, collaboration with engineering and quality teams, and frequent on-site and remote support to uphold Labman’s standards.

Qualifications

• Strong practical electromechanical or mechanical engineering skills.
• Good problem‑solving and fault‑finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands‑on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer‑focused approach.
• Ability to work independently whilst following agreed processes and knowing when to escape an issue.
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.
• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer‑facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.

Responsibilities

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault‑finding across mechanical, electrical and software issues.
• Provide hands‑on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer‑term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.

Skills

Electromechanical

Problem solving

Hands-on

Communication

Independent working

Attention to detail

Willing travel

Technical environment

Tools

CRM

Service desk software

SAP

Salesforce

Job description

Labman Automation is looking for a Support Engineer – Bioprocess Automation to provide hands-on technical support for bioprocess customers and ensure complex automation systems run reliably. You will perform maintenance, upgrades and training while working with global teams.

The role involves travel to customer sites worldwide, collaboration with engineering and quality teams, and frequent on-site and remote support to uphold Labman’s standards.