Support Engineer - Bioprocess Automation

Labman; Stokesley; Presencial; GBP 38 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

33 days' annual holiday (rising with 5

Private Healthcare with Aviva

5% employer pension

Travel opportunities

CPD support

On-site gym & clubs

Resumo da oferta

Labman Automation is looking for a Support Engineer – Bioprocess Automation to provide hands-on technical support for bioprocess customers and ensure complex automation systems run reliably. You will perform maintenance, upgrades and training while working with global teams.

The role involves travel to customer sites worldwide, collaboration with engineering and quality teams, and frequent on-site and remote support to uphold Labman’s standards.

Qualificações

• Strong practical electromechanical or mechanical engineering skills.
• Good problem‑solving and fault‑finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands‑on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer‑focused approach.
• Ability to work independently whilst following agreed processes and knowing when to escape an issue.
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.
• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer‑facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.

Responsabilidades

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault‑finding across mechanical, electrical and software issues.
• Provide hands‑on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer‑term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.

Conhecimentos

Electromechanical

Problem solving

Hands-on

Communication

Independent working

Attention to detail

Willing travel

Technical environment

Ferramentas

CRM

Service desk software

SAP

Salesforce

Descrição da oferta de emprego

Position: Support Engineer – Bioprocess Automation

Location: Labman HQ, Stokesley, North Yorkshire, with UK & international travel

Employment Type: Full-Time (Monday - Friday 37.5hrs)

At Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable. As a Support Engineer – Bioprocess Automation, you’ll provide hands‑on technical support to our Bioprocess customers, helping to keep complex automation systems operating reliably and effectively.

This is a varied engineering role combining planned maintenance, breakdown support, calibration, upgrades and customer training. You’ll work closely with customers and our internal engineering and quality teams, with opportunities to travel to customer sites worldwide.

What You’ll Do:

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault‑finding across mechanical, electrical and software issues.
• Provide hands‑on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer‑term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.

What You’ll Need

• Strong practical electromechanical or mechanical engineering skills.
• Good problem‑solving and fault‑finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands‑on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer‑focused approach.
• Ability to work independently whilst following agreed processes and knowing when to escape an issue.
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.
• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer‑facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.

Company benefits:

• 33 days' annual holiday (rising to 38 over 5 years) inc. public holidays
• Private Healthcare with Aviva
• 5% employer pension (no upper earnings cap)
• Travel opportunities in various roles
• Enhanced maternity pay (long service applicable)
• Enhanced paternity leave
• CPD support and annual subscription to appropriate body covered
• Free in‑house gym, squash, bouldering wall, and countless clubs

Labman Values:

IN IT TOGETHER - Shared effort, shared success

EXCELLENCE - Delivering the highest quality in everything we do

HUMILITY - Grounded, respectful, and always learning

SUSTAINABILITY - Building a business that lasts

FUN - Friendly, enthusiastic, and a bit different