Support Engineer - Bioprocess Automation.

Labman Automation Ltd; Stokesley; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

33 days annual holiday

Private Healthcare

5% employer pension

Travel opportunities

Enhanced maternity pay

Enhanced paternity leave

CPD support

In-house gym and clubs

Job summary

Labman Automation Ltd in Stokesley designs and builds robotic systems for science. As a Support Engineer – Bioprocess Automation, you will provide hands-on technical support to Bioprocess customers, keeping complex automation systems running reliably.

The role covers maintenance, calibration, upgrades and customer training, with travel to sites worldwide and close collaboration with engineering and QA teams.

Qualifications

• Strong practical electromechanical or mechanical engineering skills.
• Good problem solving and fault finding with a methodical approach.
• Hands-on approach and familiarity with engineering hand tools.
• Strong communication and customer-focused approach.
• Ability to work independently while following processes and escalating when needed.
• Comfort with travel within the UK and internationally.

Responsibilities

• Install, commission, maintain and repair Labman systems per procedures.
• Carry out preventative maintenance, upgrades and fault finding across mechanical/electrical/software.
• Provide hands-on and remote technical support, diagnosing issues and escalating when needed.
• Test system performance and ensure compliance with quality and safety standards.
• Document service reports and maintain records.

Skills

Electromechanical engineering

Mechanical engineering

Problem solving

Hands-on

Communication skills

Independence

Documentation skills

Willingness to travel

Tools

SAP

Salesforce

Service desk software

Job description

Position: Support Engineer – Bioprocess Automation

Location: Labman HQ, Stokesley, North Yorkshire, with UK & international travel

Salary: £38,000 - £43,000

Employment Type: Full-Time (Monday - Friday 37.5hrs)

At Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable. As a Support Engineer – Bioprocess Automation, you’ll provide hands‑on technical support to our Bioprocess customers, helping to keep complex automation systems operating reliably and effectively.

This is a varied engineering role combining planned maintenance, breakdown support, calibration, upgrades and customer training. You’ll work closely with customers and our internal engineering and quality teams, with opportunities to travel to customer sites worldwide.

WhatYou’ll Do:

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault‑finding across mechanical, electrical and software issues.
• Provide hands‑on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer‑term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.

What You’ll Need

• A can‑do, positive attitude.
• Strong practical electromechanical or mechanical engineering skills.
• Good problem‑solving and fault‑finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands‑on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer‑focused approach.
• Ability to work independently whilst following agreed processes and knowing when to elevate an issue.
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.

Desirable:

• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer‑facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.

Company benefits:

• 33 days' annual holiday (rising to 38 over 5 years) inc. public holidays
• Private Healthcare with Aviva
• 5% employer pension (no upper earnings cap)
• Travel opportunities in various roles
• Enhanced maternity pay (long service applicable)
• Enhanced paternity leave
• CPD support and annual subscription to appropriate body covered
• Free in‑house gym, squash, bouldering wall, and countless clubs

Labman Values:

IN IT TOGETHER - Shared effort, shared success
EXCELLENCE - Delivering the highest quality in everything we do
HUMILITY - Grounded, respectful, and always learning
SUSTAINABILITY - Building a business that lasts
FUN - Friendly, enthusiastic, and a bit different