Office-Based AV & Teams Rooms Support Engineer

Netcompany Group; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Medical Health care via Vitality

Pension contribution

Professional certifications support

Retail discounts

Job summary

Netcompany Group in Edinburgh is looking for an AV Support Specialist to provide onsite support and management for Microsoft Teams Rooms and Audio-Visual technologies. This full-time role entails maintaining and supporting AV meeting room technology, ensuring a seamless user experience for both employees and stakeholders.

The ideal candidate should possess strong AV troubleshooting skills, experience with AV technologies, and excellent customer service abilities. A range of benefits is offered, including private medical healthcare and professional development support.

Qualifications

• Strong AV troubleshooting and break/fix support skills.
• Experience with AV meeting room technologies and monitoring tools.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide 1st line break/fix support for Microsoft Teams Rooms and AV technologies.
• Perform scheduled AV room health checks.
• Monitor room health via the Microsoft Teams Admin Portal.
• Act as the AV escalation point for incidents and service requests.
• Support AV upgrades and enhancement projects.

Skills

AV troubleshooting

Customer service

Stakeholder management

Ability to manage priorities

Education

Microsoft Teams Rooms Certification

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation

Tools

Microsoft Teams Admin Portal

Job description

Netcompany Group in Edinburgh is looking for an AV Support Specialist to provide onsite support and management for Microsoft Teams Rooms and Audio-Visual technologies. This full-time role entails maintaining and supporting AV meeting room technology, ensuring a seamless user experience for both employees and stakeholders.

The ideal candidate should possess strong AV troubleshooting skills, experience with AV technologies, and excellent customer service abilities. A range of benefits is offered, including private medical healthcare and professional development support.