AV Technician

SmartEdge, Lda; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

SmartEdge is expanding its Unified Communications and AV team to support Microsoft Teams Rooms across large, global environments. The role focuses on deploying, configuring, and troubleshooting MTR in Windows and Android ecosystems, while aligning with UC strategies and ITSM practices.

The ideal candidate has expert knowledge of pro-AV, SIP/VoIP, and room integration, plus hands-on experience with multi-site enterprise setups and certification tracks.

Qualifications

• Expert-level knowledge of Microsoft Teams Rooms deployment, configuration, and troubleshooting across Windows and Android.
• Strong understanding of Teams admin centre, policies, calling, and meeting configurations.
• Expert-level understanding of pro-AV components and room integration with MTR.
• Solid grounding in UC principles, VoIP, SIP, and collaboration platforms.
• Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers.

Education

ITIL Foundation Certification

MS-700/MS-720 certifications

Tools

Microsoft Teams Rooms

Microsoft Teams Admin Centre

Audio Visual Systems

Shure

Crestron

Extron

Magewell

Blackmagic Design

Sennheiser

SIP/VoIP

ServiceNow

NexThink

DEX platforms

Job description

• Microsoft Teams Rooms — Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms
• Microsoft Teams Administration — Strong understanding of Teams admin centre, policies, calling, and meeting configurations
• Audio Visual Systems — Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalent
• Unified Communications — Solid grounding in UC principles, VoIP, SIP, and collaboration platforms
• Troubleshooting — Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers
• Room Design Awareness — Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants
• ITIL Certified — Foundation as minimum; practitioner-level preferred
• ServiceNow — Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting
• Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment
• Experience with Digital Employee Experience (DEX) platforms, ideally NexThink
• Microsoft certifications (e.g., MS-700, MS-720, or equivalent)
• Experience managing AV/UC test lab environments
• Experience in large, global, multi-site enterprise environments
• Familiarity with room booking systems and workplace technology integrations
• Experience with AV control systems programming (Crestron, Extron)
• Understanding of network requirements for real-time media (QoS, VLANs, bandwidth)