Desktop Support Engineer

Netcompany Group; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Medical Health care via Vitality

Pension contribution

Professional certifications support

Retail discounts

Job summary

Netcompany Group in Edinburgh is looking for an AV Support Specialist to provide onsite support and management for Microsoft Teams Rooms and Audio-Visual technologies. This full-time role entails maintaining and supporting AV meeting room technology, ensuring a seamless user experience for both employees and stakeholders.

The ideal candidate should possess strong AV troubleshooting skills, experience with AV technologies, and excellent customer service abilities. A range of benefits is offered, including private medical healthcare and professional development support.

Qualifications

• Strong AV troubleshooting and break/fix support skills.
• Experience with AV meeting room technologies and monitoring tools.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide 1st line break/fix support for Microsoft Teams Rooms and AV technologies.
• Perform scheduled AV room health checks.
• Monitor room health via the Microsoft Teams Admin Portal.
• Act as the AV escalation point for incidents and service requests.
• Support AV upgrades and enhancement projects.

Skills

AV troubleshooting

Customer service

Stakeholder management

Ability to manage priorities

Education

Microsoft Teams Rooms Certification

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation

Tools

Microsoft Teams Admin Portal

Job description

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well‑known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi‑million‑pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career.

Job Description

This is a full‑time, office‑based role responsible for providing onsite support and management of Microsoft Teams Rooms and Audio‑Visual (AV) technologies across the site. The successful candidate will be responsible for maintaining, supporting, and proactively managing AV meeting room technology across the site, ensuring a high‑quality user experience for employees and senior stakeholders.

This role combines hands‑on technical support, proactive monitoring, incident management, and stakeholder engagement, with a focus on maintaining the operational health of approximately 50 AV‑enabled meeting spaces.

Key Responsibilities

• Provide 1st line break/fix support for Microsoft Teams Rooms and AV technologies.
• Perform scheduled AV room health checks:
  • Daily – Executive and Board Rooms
  • Weekly – High‑usage meeting rooms
  • Monthly – Comprehensive room audits
• Monitor room health via the Microsoft Teams Admin Portal and proactively log tickets for identified issues.
• Act as the AV escalation point for incidents and service requests.
• Support AV upgrades and enhancement projects.
• Provide VIP support to senior stakeholders, including Directors and VPs.
• Work closely with 1st and 2nd Line Support teams on incident management.

Qualifications

Required Skills & Experience

• Strong AV troubleshooting and break/fix support skills.
• Experience with AV meeting room technologies and monitoring tools.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Preferred Certifications

• Microsoft Teams Rooms Certification
• Microsoft 365 Fundamentals (MS-900)
• ITIL Foundation

Benefits

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine‑tune your strategic acumen.

Benefits include

• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well‑being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.