Support Engineer

Bytes Software Services; Leatherhead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Bytes Software Services, a thriving IT solutions provider, as an IT Support Specialist. You will play a key role in deploying new technology and providing support for AV equipment in a collaborative environment that values innovation and career development. This role suits motivated individuals looking to enhance their skills in IT Infrastructure.

Benefits

Continuous training and development opportunities

Support for career progression

Induction programme for new employees

Qualifications

• Experience with Windows 11 and Office 365 is essential.
• Knowledge of AV equipment support is advantageous.

Responsibilities

• Deploy IT equipment like laptops and operating systems.
• Support maintenance of AV equipment at office and events.
• Communicate and coordinate with staff for IT handovers.

Skills

Ability to work under own initiative

Excellent communication

Good documentation skills

Ability to follow instructions

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Bytes Software Services

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

An exciting opportunity to join a fast-growing company and department to provide high-quality support for rollout of new technology in Bytes, new laptops, new operating systems, mobile phones, and software. The role also calls for the support of AV equipment at Bytes offices and at company hosted events.

KEY RESPONSIBILITIES:

• Deployment of IT equipment such as laptops, operating systems, software, and mobiles (not and exhaustive list and project dependant)
• Working in accordance with project plan
• Responsible the Service Delivery Manager, but working in coordination with a PM.
• Communicating and co-ordinating with Bytes staff for the handover or IT equipment
• Communicating and co-ordinating with Bytes staff when deploying new software or operating systems
• Creation and updating documentation
• Support, maintenance of Bytes AV Equipment at all Bytes offices
• Bytes event technical support (either at Bytes office or event location)
• Visit each Bytes office on a regular basis and ensure that office based IT equipment is working well and IT supplies are well stocked
• Point of escalation for other teams within Systems Support
• Provide consistently professional and high-quality interface between Systems Support and its customers
• Liaising with external resources (suppliers / manufacturers / support providers)
• Other task as provided by your manager

OPPORTUNITIES:

• Join a rapidly growing business with scope for career development
• Help shape and steer our infrastructure as we expand
• Exposure to a large variety of solutions such as Microsoft Azure, NetApp, SCCM, VMWare vSphere
• Take part in project led work, with the opportunity to lead elements of the project
• Maintain infrastructure information and documentation for the team

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Operating Systems – Windows 11, Office 365
• Desktop – Microsoft Office 365 applications, OneDrive
• AutoPilot build process.

Additional Knowledge

• Apple iOS
• Basic Apple InTune MDM
• Audio/Visual – Teams Embedded devices
• OneDrive for Business

Skills

• Ability to work under own initiative
• Ability to follow written and verbal instructions
• Ability to work to strict deadlines
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems
• Excellent communication and interpersonal skills
• Good documentation skills including Visio drawings
• Previous experience in IT Infrastructure/support and fault finding

Qualities

• Articulate, literate, presentable, customer facing and technically astute
• Self-motivated, enthusiastic and willing to learn
• Punctuality and good time keeping are essential to this role
• Team player

TRAINING PROVISION

• Necessary training on products and applications where required
• Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business’ vendor accreditations.

ADDITIONAL INFORMATION

Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Bytes Software Services by 2x

Sign in to set job alerts for “Support Engineer” roles.

City Of London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

IT Support Specialist in East London @ Job Fly SA

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 weeks ago

Application Support Engineer (Entry Level)

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 15 hours ago

London, England, United Kingdom 1 week ago

Haywards Heath, England, United Kingdom 2 weeks ago

Nutfield, England, United Kingdom 6 days ago

Slough, England, United Kingdom £35,000.00-£40,000.00 1 day ago

Watford, England, United Kingdom 7 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.