After-Hours Product Support Technician (Part Time)

Lensa; Bridgewater (MA); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking an After-Hours Product Support Technician for part-time remote work, providing essential technical support for their medical products. The position requires a Bachelor's degree in Respiratory Therapy and offers a dynamic work environment. Candidates must possess strong problem-solving abilities and excellent communication skills, as well as a commitment to customer service.

Benefits

Flexible scheduling

Comprehensive benefits

Qualifications

• Bachelor’s degree in Respiratory Therapy required.
• 2+ years in Respiratory Therapy in NICU or critical care.
• Strong customer service and technical support skills.

Responsibilities

• Provide real-time technical support during after-hours.
• Document support interactions accurately.
• Communicate outcomes and follow-ups to the Customer Care team.

Skills

Customer service

Technical support

Communication

Problem-solving

Education

Bachelor’s degree in Respiratory Therapy

AS or Technical certificate

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Mallinckrodt Pharmaceuticals.

Job Title

After-Hours Product Support Technician (Part Time)

Requisition

JR000015000 After-Hours Product Support Technician (Part Time) (Open)

Location

Bridgewater, NJ

Additional Locations

Job Description Summary

Job Description

The After-Hours part time Product Support Technician is responsible for delivering technical support for a product marketed on a worldwide basis. The Technician conveys operational, customer service and troubleshooting elements to support and enhance product offerings in addition to influencing new product designs and enhancements ensuring safety, reliability, and overall quality.

Essential Functions

• Deliver real-time, point-of-care technical support via phone during scheduled after-hours “on call” periods, including evenings, weekends, holidays, PTO coverage, team trainings, and corporate events (mobile phone provided).
• Accurately document each support interaction using a Technical Support Contact Record and input details into the designated database.
• Communicate call outcomes and necessary follow-up actions clearly to the Customer Care team.
• Stay up to date on new products and services; provide technical insights and user feedback as needed.
• Collaborate with management on customer service improvement initiatives.
• Review and provide technical input on customer-facing, device-related marketing materials as requested.
  
  

Minimum RequirementsEducation

• Bachelor’s degree in Respiratory Therapy
• Current state license to practice Respiratory Care
• AS or Technical certificate considered with appropriate experience
  
  

Experience

• 2+ years of Respiratory Therapy experience in NICU or critical care settings (e.g., PICU, MICU, SICU, CCU).
• Familiarity with medical devices used in critical care, including mechanical ventilation and patient monitoring.
• Experience in device training or education is a plus.
• Strong understanding of technical information and adherence to quality and GDP practices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle difficult customer interactions with professionalism.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web navigation.
• Highly organized with the ability to manage multiple tasks independently and prioritize effectively.
• Self-starter with strong problem-solving skills and attention to detail.
• Comfortable working under pressure and in a team or matrixed environment.
• Customer-focused with the ability to interact confidently with internal and international teams
  
  

Organizational Relationship/Scope:This remote position reports to the Product Support Manager or their designee within the Quality Department. The Product Support Technician will primarily support the internal Product Support and Customer Care teams by providing point-of-care telephone assistance.

Working Conditions:This position is a part time remote position (20 hours max) for after business hours, weekends and holidays coverage with flexible scheduling. This is a field-based position fulfilled from home and responsible for ensuring all phone calls are answered regardless of location or time during their assigned shift.

You must be available to work at least 3 days a week (1 can be a weekend) for the following: East Coast hours: weeknights from 5pm to 7am and weekends/holiday from 7am to 7am.

T he pay range for this position in New Jersey is $26 - $34 an hour, however pay offered may vary depending on job-related knowledge, skills, experience, education, and accreditations. A full range of medical, financial, and other benefits are provided as part of the compensation package. This information is provided per the New Jersey Equal Pay Act. Base pay information is based on market location. Application should apply via Mallinckrodt’s internal or external careers site.

At Mallinckrodt, we know that we contribute to something that matters because we make quality products that impact patient lives. Our dynamic work environment provides unique experiences for employees to grow and develop.

Invest in your own career with Mallinckrodt and let’s do something dynamic together.

Mallinckrodt provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religions practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; disability; or any other category protected by law.

Additional information on Mallinckrodt’s hiring practices may be found by clicking (https://secure.compliance360.com/ext/ESLKi3LFkqY=)

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Product Support Technician jobs in Bridgewater, NJ.

Dayton, NJ $60,000.00-$65,000.00 1 week ago

Dover, NJ $50,000.00-$70,000.00 4 days ago

Field Service Technician/Support Engineer

Somerset, NJ $70,000.00-$82,090.00 3 weeks ago

Rockaway, NJ $60,000.00-$75,000.00 2 weeks ago

Springfield, NJ $75,000.00-$90,000.00 1 day ago

Cranbury, NJ $45,000.00-$52,000.00 2 weeks ago

Power Systems Product Support Sales Rep - Piscataway, NJ

Piscataway, NJ $65,000.00-$75,000.00 3 months ago

Product Implementation Technical Support Specialist

Somerset, NJ $70,000.00-$82,090.00 20 hours ago

Senior Desktop Consultant - Onsite Technical Desktop Support Engineer

Warren, NJ $65,000.00-$114,000.00 1 week ago

Senior Desktop Engineer and Executive Support

Parsippany, NJ $104,000.00-$130,000.00 22 hours ago

HVAC Technical Product Support Specialist - EWC

Technical Support Specialist (TSS) FLEXO, NMW (BFL Product Line)

Desktop Support with strong VDI experience Onsite for New York City

Livingston, NJ $143,000.00-$220,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.