Support Engineer

CAD-IT Ltd; Lancashire; On-site; GBP 45,000 - 65,000; Full time

Job summary

CAD-IT Ltd seeks experienced PLM and CAD specialists to provide hands-on, at-elbow support for Siemens Teamcenter and NX adoption. You will drive user adoption, resolve issues, and help engineering teams transition to Siemens PLM and CAD solutions.

You will support Requirements Management, Document Management, and Engineering Data Management, while coordinating with SAP ERP integrations and Technical Publications workflows. Strong communication and coaching skills are essential.

Qualifications

• Experience providing end-user support in engineering/manufacturing environments.
• Working knowledge of Siemens Teamcenter and/or Siemens NX.
• Understanding PLM, technical publications, content management and engineering data management.
• Experience supporting Teamcenter integrations with SAP ERP or similar systems.
• Familiarity with RapidAuthor and technical publication workflows.

Responsibilities

• Provide at-elbow, floor-walking and remote support during adoption of Siemens PLM/CAD.
• Be first point of contact for end-user queries and escalate issues as needed.
• Support team in requirements, document, content and engineering data management.
• Guide users through CAD migration to Siemens NX and standard ways of working.
• Assist with creation, retrieval and exchange of engineering data and docs.
• Support Teamcenter–SAP data exchange and related workflows.
• Assist with Technical Publications and publication workflows using RapidAuthor.
• Deliver coaching and knowledge transfer to improve adoption and productivity.
• Identify recurring issues and feedback to drive process improvements.
• Maintain knowledge articles and user guidance for ongoing support.

Skills

End-user support

Teamcenter

NX

PLM concepts

RapidAuthor

SAP integration

Technical publications

Content management

Data management

CAD migration

Job description

We are seeking experienced PLM and CAD specialists to provide ‘at-elbow’ support for the adoption and ongoing use of an initial set of deployed Siemens capabilities. For the Support Engineer, the focus should be on providing hands‑on user support, driving adoption, resolving issues, and helping engineering teams transition to and effectively utilise Siemens PLM and CAD solutions.

Key Responsibilities

• Provide at‑elbow, floor‑walking, and remote support to engineering and business users during the adoption and ongoing use of Siemens Teamcenter and Siemens NX, SAP ERP, and associated engineering applications.
• Act as the first point of contact for end‑user queries, resolving issues or escalating complex technical problems as required.
• Support users in day-to-day activities relating to Requirements Management, Document Management, Content Management, and Engineering Data Management within Teamcenter.
• Guide users through the transition from legacy CAD systems and processes to Siemens NX, ensuring effective adoption and adherence to defined ways of working.
• Assist users with the creation, management, retrieval, and exchange of engineering data and documentation.
• Support the integration and business processes between Siemens Teamcenter and SAP ERP, including data exchange, document synchronization, and engineering-to-manufacturing workflows.
• Provide user support for Technical Publications authoring and delivery processes, including the management and publication of technical documentation using RapidAuthor and related technical communication tools.
• Support content creation, structured authoring, technical publications management, and content lifecycle processes to ensure high-quality deliverables for engineering and service documentation.
• Assist users with RapidAuthor, Teamcenter Content Management, and Technical Publication workflows, including troubleshooting content generation, publishing, and data consumption issues.
• Deliver practical coaching, knowledge transfer, and user guidance to improve confidence, competence, and productivity.
• Identify recurring issues, process gaps, and training needs, providing feedback to project and technical teams to drive continuous improvement.
• Maintain support documentation, knowledge articles, FAQs, and user guidance materials.
• Monitor user adoption and proactively engage with stakeholders to encourage best practice use of deployed solutions.
• Collaborate closely with engineering, design, PLM, CAD, training, and project teams to support business objectives.
• Support future Siemens Xcelerator capability deployments, including Configuration & Variance Management, Electrical & Mechanical Routing, Technical Publications, Content Management, and other engineering processes as they are introduced.

Required Skills and Experience

• Experience providing end‑user, at‑elbow, desktop, or application support within engineering, manufacturing, or product development environments.
• Working knowledge of Siemens Teamcenter and/or Siemens NX.
• Understanding of Product Lifecycle Management (PLM), Technical Publications, Content Management, and engineering data management principles.
• Experience supporting Teamcenter integrations with SAP ERP or other enterprise business systems.
• Familiarity with technical publication workflows, structured content management, and engineering documentation processes.
• Experience supporting RapidAuthor or similar technical authoring and content publishing solutions.Experience supporting document control, requirements management, or engineering change processes.
• Ability to troubleshoot application, process, and user‑related issues in a structured and customer‑focused manner.
• Strong communication and interpersonal skills, with the ability to engage effectively with engineers, designers, and business stakeholders.
• Experience delivering user coaching, training, or knowledge transfer activities.
• Ability to explain technical concepts clearly to users with varying levels of technical expertise.
• Strong problem‑solving skills and a proactive approach to supporting user adoption.
• Ability to manage multiple priorities and work effectively in a fast‑paced project environment.
• Experience supporting Siemens Teamcenter Content Management, Change Management, and Document Management modules.
• Experience supporting Teamcenter–SAP integrations and related business processes.
• Experience with RapidAuthor Technical Publications solutions and Digital Thread content generation.
• Experience with CAD migration, transformation, or adoption programmes.
• Understanding of CAD data exchange formats and interoperability standards (e.g., STEP, JT, Parasolid).Knowledge of simulation workflows and the consumption of CAD data within engineering analysis processes.
• Experience supporting Configuration & Variance Management.
• Experience working within aerospace, defence, automotive, manufacturing, or other complex engineering environments.
• Knowledge of the Siemens Xcelerator portfolio, SAP ERP landscape, and broader digital engineering toolsets.
• ITIL, service management, or technical support qualifications.