Support Engineer

LinuxCareers; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

USD 2,000 annual learning budget

40 days annual leave including public/

Maternity and paternity leave

Wellness program and assistance

Travel opportunities with PriorityPass

Job summary

LinuxCareers in London is seeking a dedicated Linux systems support engineer to own end-to-end customer issues, coordinate with engineering, and manage the office's technical infrastructure. You will lead live demonstrations and events, while documenting know-how for the team and guiding customers through Ubuntu release timelines.

Ideal candidates combine hands-on Linux experience with strong English communication, a troubleshooting mindset, and familiarity with virtualization, containers, and

Qualifications

• Hands-on experience supporting Linux systems.
• Exceptional written and spoken English with ability to explain technical concepts clearly.
• Undergraduate degree in a technical subject or documented alternative technical background.
• A troubleshooting mindset demonstrated through log analysis, debugging, and application-level problem solving.
• Composure and care to manage high-stakes live events and provide calm, empathetic customer support.
• Experience in virtualization or cloud (KVM, OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage systems (block, object, network), or networking (bonding, firewalls, bridging, switching, MTU tuning).

Responsibilities

• Own customer support cases end-to-end, via ticket, remote session, and live conversation, coordinating with engineering teams to deliver fixes.
• Manage and maintain the London office's technical infrastructure including network, devices, meeting spaces, and AV systems.
• Operate and coordinate live event technology for customer demonstrations and conferences, including setup, live operation, and teardown.
• Write and maintain knowledge base articles to document lessons learned and share expertise across the organization.
• Understand Ubuntu development and release processes to provide customers with accurate timelines and technical guidance.

Skills

Linux systems support

English proficiency

Troubleshooting mindset

Live-event support

Virtualization/Cloud

Containers/Kubernetes

Networking/Storage basics

Education

Undergraduate degree in technical field

Tools

KVM

OpenStack

Docker

LXD/LXC

Kubernetes

Job description

What You'll Do

• Own customer support cases end-to-end, working via ticket, remote session, and live conversation, and coordinate with engineering teams to deliver fixes
• Manage and maintain the London office's technical infrastructure including network, devices, meeting spaces, and AV systems
• Operate and coordinate live event technology for customer demonstrations and conferences, including setup, live operation, and teardown
• Write and maintain knowledge base articles to document lessons learned and share expertise across the organization
• Understand Ubuntu development and release processes to provide customers with accurate timelines and technical guidance

What You Need

• Hands-on experience supporting Linux systems
• Exceptional written and spoken English with ability to explain technical concepts clearly
• Undergraduate degree in a technical subject or documented alternative technical background
• A troubleshooting mindset demonstrated through log analysis, debugging, and application-level problem solving
• Composure and care to manage high-stakes live events and provide calm, empathetic customer support
• Experience in at least one of: virtualization or cloud (KVM, OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage systems (block, object, network), or networking (bonding, firewalls, bridging, switching, MTU tuning)

Nice to Have

• Real interest in audio, video and live production systems, or demonstrated appetite to learn AV technology
• Evidence of building or running systems for others on a deadline, such as home lab setup, hackspace management, student tech crew, live sound, streaming, or school IT infrastructure
• Programming fundamentals in any language
• Professional broadcast or audiovisual experience

Base pay plus performance-driven annual bonus or commission, with bi-annual compensation review. Additional benefits include USD 2,000 annual personal learning and development budget, 40 days annual leave including public holidays, maternity and paternity leave, team member assistance and wellness program, company recognition rewards, and travel opportunities to meet colleagues with Priority Pass lounge access.