Support Engineer

Pure Resourcing Solutions; Cambridge; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Pure Resourcing Solutions Limited is recruiting a Support Engineer to provide first-line technical support to customers and internal users. The role involves assisting with maintenance and enhancements of digital platforms, while collaborating with product, content, and commercial teams.

You will work in a hybrid setup (3 days on site, 2 days WFH) near Great Abington, with a focus on documentation, testing, and continuous learning to drive digital improvements.

Qualifications

• Strong IT literacy and knowledge of computer systems.
• Excellent problem-solving and troubleshooting skills.
• Organisational skills with attention to detail.
• Customer-focused with ability to communicate with both technical and non-technical users.
• Proactive and self-motivated, able to own tasks to resolution.
• Interest in technology, AI and digital innovation.

Responsibilities

• Provide first-line technical support to customers and internal users.
• Investigate, document and escalate technical issues as needed.
• Assist with maintenance and administration of company websites and online platforms.
• Support testing activities for new products, features and system enhancements.
• Collaborate with product, content and commercial teams to deliver technical solutions.
• Contribute to platform improvements and digital initiatives.
• Participate in planning sessions and own assigned tasks.
• Create and maintain clear technical documentation and support materials.
• Engage in continuous learning and professional development.

Skills

IT literacy

Problem-solving

Organisational skills

Communication (tech & non-technical)

Proactive

Interest in AI & digital innovation

Helpdesk experience

Website administration exposure

Ticketing systems exposure

Tools

Ticketing systems

Web technologies

Collaboration tools

Job description

Support Engineer

£27,000 - £29,000

Location: Near Great Abington (own vehicle essential)

Hybrid Working (3 days on site, 2 days WFH)

I'm delighted to be the exclusive recruitment partner for an innovative, technology-led organisation as they look to recruit a Support Engineer. This is a newly created role, supporting customers and internal users with first-line technical support, whilst assisting with the ongoing maintenance, testing and enhancement of key digital platforms.

Key Responsibilities

• Provide first-line technical support to customers and internal users.
• Investigate, document and elevate technical issues where required.
• Assist with the maintenance and administration of company websites and online platforms.
• Support testing activities for new products, features and system enhancements.
• Work closely with product, content and commercial teams to deliver effective technical solutions.
• Contribute to ongoing platform improvements and digital initiatives.
• Participate in team planning sessions and take ownership of assigned tasks.
• Produce and maintain clear technical documentation and support materials.
• Engage in continuous learning and professional development.

Experience Required

• Strong IT literacy with good knowledge of computer systems and Microsoft Office applications.
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Strong organisational skills and attention to detail.
• Customer-focused with the ability to communicate effectively with both technical and non-technical users.
• Proactive and self-motivated, with a willingness to take ownership of tasks and see them through to resolution.
• An interest in technology and emerging trends, including AI and digital innovation.
• Experience within a helpdesk, service desk or technical support environment would be beneficial.
• Any exposure to website administration, web technologies, ticketing systems or collaboration tools would be advantageous.