Hybrid Support Engineer — First-Line Tech & Platforms

Pure Resourcing Solutions; Cambridge; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Pure Resourcing Solutions Limited is recruiting a Support Engineer to provide first-line technical support to customers and internal users. The role involves assisting with maintenance and enhancements of digital platforms, while collaborating with product, content, and commercial teams.

You will work in a hybrid setup (3 days on site, 2 days WFH) near Great Abington, with a focus on documentation, testing, and continuous learning to drive digital improvements.

Qualifications

• Strong IT literacy and knowledge of computer systems.
• Excellent problem-solving and troubleshooting skills.
• Organisational skills with attention to detail.
• Customer-focused with ability to communicate with both technical and non-technical users.
• Proactive and self-motivated, able to own tasks to resolution.
• Interest in technology, AI and digital innovation.

Responsibilities

• Provide first-line technical support to customers and internal users.
• Investigate, document and escalate technical issues as needed.
• Assist with maintenance and administration of company websites and online platforms.
• Support testing activities for new products, features and system enhancements.
• Collaborate with product, content and commercial teams to deliver technical solutions.
• Contribute to platform improvements and digital initiatives.
• Participate in planning sessions and own assigned tasks.
• Create and maintain clear technical documentation and support materials.
• Engage in continuous learning and professional development.

Skills

IT literacy

Problem-solving

Organisational skills

Communication (tech & non-technical)

Proactive

Interest in AI & digital innovation

Helpdesk experience

Website administration exposure

Ticketing systems exposure

Tools

Ticketing systems

Web technologies

Collaboration tools

Job description

Pure Resourcing Solutions Limited is recruiting a Support Engineer to provide first-line technical support to customers and internal users. The role involves assisting with maintenance and enhancements of digital platforms, while collaborating with product, content, and commercial teams.

You will work in a hybrid setup (3 days on site, 2 days WFH) near Great Abington, with a focus on documentation, testing, and continuous learning to drive digital improvements.