IT Service Desk Engineer

Maxwell Bond; Slough; Híbrido; GBP 18.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days holiday + bank holidays

Early finish Fridays at 4pm

Training courses and development days

Private medical options and pension

Descripción de la vacante

IT Support Engineer in Slough is sought to join a growing IT support team. You will provide 1st line support across Windows, Office, hardware and printers, and manage incidents via phone, email, chat and ticketing systems.

Hybrid role with three days on site per week, you will help prioritise tickets, work to SLAs and KPIs, and escalate complex issues. The role offers good benefits and a clear path to training and progression.

Formación

• Experience in an IT Service Desk / 1st Line Support role.
• Strong knowledge of Microsoft environments, Windows and Office apps.
• Experience with Active Directory and ITSM / ticketing systems.
• Comfortable working towards SLA and KPI targets.
• Excellent communication and customer service skills.
• Friendly, proactive problem-solving mindset.

Responsabilidades

• Providing 1st line support across Windows, Microsoft Office, hardware, printers and business applications.
• Responding to IT incidents and requests via phone, email, chat and ticketing systems.
• Troubleshooting issues and taking ownership through to resolution.
• Managing and prioritising tickets in line with agreed SLAs and KPIs.
• Escalating more complex issues to 2nd and 3rd line teams.
• Keeping users updated and delivering excellent customer service.

Conocimientos

Customer service

Communication

Problem solving

Team player

Herramientas

Active Directory

ITSM

Ticketing systems

Microsoft Office

Windows OS

Descripción del empleo

IT Support Engineer

Slough (3x a week onsite)

Up to £30K Salary + Great Benefits

A leading UK digital education and technology training provider is looking for an IT Support Engineer to join their growing IT support team in Slough.

They support businesses and individuals in developing the skills needed to keep pace with an evolving technology landscape, and are looking for a friendly, personable IT professional to provide 1st line support across the business.

This is a great opportunity for someone looking to kickstart or grow their IT support career, working in a collaborative, approachable team environment with fast progression opportunities and access to training and courses across all areas of IT.

What you'll be doing:

• Providing 1st line support across Windows, Microsoft Office, hardware, printers and business applications
• Responding to IT incidents and requests via phone, email, chat and ticketing systems
• Troubleshooting issues and taking ownership through to resolution
• Managing and prioritising tickets in line with agreed SLAs and KPIs
• Escalating more complex issues to 2nd and 3rd line teams
• Keeping users updated and delivering excellent customer service

What we're looking for:

• Prior experience in an IT Service Desk / 1st Line Support role
• Good knowledge of Microsoft environments, Windows and Office applications
• Experience with Active Directory and ITSM / ticketing systems
• Comfortable working towards SLA and KPI targets
• Excellent communication and customer service skills
• A friendly, approachable personality with a proactive, problem-solving mindset

What's in it for you?

• Salary up to £30K
• Hybrid working – 3 days onsite per week
• 27 days holiday + bank holidays
• Early finish every Friday at 4pm
• Access to internal training courses and 3 dedicated development days per year
• Private medical options, Medicash, pension and other employee benefits

This is a great opportunity to join an established technology business where you can develop your technical skills and progress your IT career.