Support Engineer

TN United Kingdom; Belfast; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking consultancy that thrives on innovation and transformation. As a Support Engineer in the Digital Operations team, you will be the driving force behind optimizing client applications and ensuring seamless operational support. Your expertise in Java and troubleshooting will empower you to enhance systems and automate processes, contributing to a positive human future. With a commitment to diversity and employee well-being, this role offers a dynamic environment where your contributions can lead to meaningful change. Embrace the opportunity to grow and make a difference in an inclusive culture.

Benefits

Private healthcare

25 days annual leave

Generous pension scheme

Performance-based bonus

Share ownership

Tax-efficient benefits

Qualifications

• Highly skilled in Java with a focus on problem-solving and solution development.
• Experience in root cause analysis and troubleshooting of client applications.

Responsibilities

• Analyze and fix bugs within defined SLAs while enhancing client applications.
• Implement features to improve service stability and automate processes.

Skills

Java

Root cause analysis

Troubleshooting solutions

Efficiency improvements

Monitoring tools (Grafana, Kibana)

SQL

Unix

Shell Scripting

HTML

CSS

Tools

Ant

Maven

Gradle

MongoDB

MySQL

Cassandra

SQL Server

Postgres

Job description

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We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunities from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists.

We operate globally from offices across the UK, US, Netherlands, and Nordics. We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.

PA. Bringing Ingenuity to Life.

Job Description

Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation, and ensuring seamless operations as a Support Engineer?

As part of our Digital & Data team, you’ll work alongside colleagues from across PA to ensure processes and practices are put in place to enhance our clients' applications and systems, ensuring they can perform their daily work on optimized systems while continuously improving the service, including implementing changes to reduce/prevent issues, automate processes, and improve overall service stability.

The role sits within Digital Operations, one of our fastest-growing capabilities, providing live operational support to our clients. As a Digital Operations Support Engineer, you will be responsible for analyzing and fixing bugs within defined time frames according to SLAs; identifying and implementing features that ensure continuous improvement of client applications.

You will work alongside colleagues on L1 and L2 teams or as part of a dedicated L3 support team in larger multi-supplier settings.

Qualifications

We are looking for Engineers highly skilled in Java, capable of problem identification and solution development; implementing new features and continually improving client applications. Relevant skills and experience include:

• Root cause analysis and troubleshooting solutions
• Identifying efficiency improvements from manual actions to automated processes
• Experience with monitoring tools like Grafana & Kibana
• Technical skills across MVC, JDBC, RESTful, and Java ecosystem libraries
• Building tools such as Ant, Maven, and Gradle
• Proficiency with SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, and CSS
• Experience with databases (relational and NoSQL) such as MongoDB, MySQL, Cassandra, SQL Server, Postgres
• Experience transitioning services from development to live support
• Ability to work under pressure, assess risk, and communicate effectively with clients and teams

Additional Information

Life at PA is about enriching our people's working lives through growth opportunities and meaningful work. We value diversity of thought, experience, and skills, fostering an inclusive culture where everyone can thrive. We support the physical, emotional, social, and financial well-being of our employees. Our benefits include:

• Private healthcare for you and your family
• 25 days annual leave plus 5 additional days available for purchase
• Generous pension scheme
• Community and charity initiatives
• Performance-based bonus
• Share ownership
• Tax-efficient benefits (cycle to work, give as you earn)

We recruit based on ability and contributions, regardless of background or identity, and are committed to workforce diversity. We welcome applications from underrepresented groups.

Adjustments or accommodations - If you need adjustments during the recruitment process, please contact us.