Support Coordinator

Home Group; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

Join a dedicated team as a Support Coordinator in Newcastle upon Tyne, helping customers with complex needs to live independently. This full-time role involves creating support plans, assessing referrals, and coordinating a team to ensure the best support for vulnerable individuals. With a focus on collaboration and customer care, you'll be part of a workplace recognized for fostering well-being and inclusivity, along with great benefits.

Benefits

34 days leave (including bank holidays)

Health cash plan covering dental and optical costs

Over 800 high street discounts

Career development opportunities

Support for well-being and mental health

Qualifications

• Experience of coordinating and assessing customer referrals.
• Ability to work on own initiative and remain calm under pressure.

Responsibilities

• Creating support plans and coordinating a team of Support Workers.
• Helping customers with daily living activities.
• Carrying out risk assessments and support planning.

Skills

Collaborative Working

Resilience

Attention to Detail

Customer Support

Job description

Social network you want to login/join with:

Support Coordinator, Newcastle upon Tyne

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Client:

Home Group

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9404737a86fb

Job Views:

19

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Job Description

Support Coordinator -(241090)Description

Permanent, Full Time (37.5 hpw) working on a rota basis

Pay £12.61 per hour (£24,664 per annum), and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As one of our Support Coordinators, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Customer group that you will be working with are all adult females who have experienced or are at risk of experiencing homelessness or rough sleeping.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we're in the top 10 forGreat Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

You’ll joinFintan, Tracy and Sonia and our incomparable Cedar Houseteam, we’re super passionate about what we do!We’re really proud of our track record in reacting amazingly quickly in providing housing and support to the most vulnerable members of our community. We’rea supportive bunch and like to look after each other like family and make sure that we are all valued, backed up and respected.

You will also benefit massively by being supported by our unique Clinical Team. Our Mental Health Practice leads and Occupational Therapists help us to create a psychologically informed environment with a therapeutic aim to not only help us to support our customers better, but to also look after our own wellbeing too. It’s a win-win. They are just great!

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Working on a rota that has the earliest start of 7am and the latest finish of 8.30pm. But don't worry, there are plenty of days off in between to recharge those batteries.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10thBest place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more aboutourbenefitson our website.