Housing Support Coordinator

Forward Leeds; Darlington; On-site; GBP 24,000 - 31,000; Full time

Job summary

Join a dynamic team as a Support Coordinator at a leading organization in Darlington, where you'll provide essential housing support for individuals with mental health conditions. This role involves managing caseloads, delivering tailored support, and collaborating with various stakeholders to enhance the lives of service users. Your work will have a meaningful impact, helping individuals to secure accommodation and live independently in their community.

Benefits

Generous annual leave entitlement (27 days plus bank holidays)

Enhanced occupational sick pay

Pension plan with enhanced employer contributions

Wellbeing offers and Employee Assistance Programme

Learning and development opportunities

Qualifications

• Experience of working with vulnerable adults with mental health.
• Understanding of benefits and debt solutions.
• Driving license is essential for home visits.

Responsibilities

• Manage a caseload and implement support plans for service users.
• Support individuals to maintain accommodation and manage finances.
• Promote progression and independence through various support methods.

Skills

Strong communication skills

Understanding of Safeguarding

Ability to manage and prioritize workload

Experience with vulnerable adults

Job description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

‘Everyone is different. At Waythrough we value your difference. Join our inclusive organisation.’

We are excited to offer opportunities for Support Coordinators to join our Darlington housing support team. As a Support Coordinator, you will work as part of a small team providing intensive housing support to those with a diagnosed complex mental health condition living in Darlington. This includes the provision of information, advice, guidance, and structured support to help individuals secure suitable accommodation and develop the skills to manage their tenancies and live independently in the Community.

About the role…

This is a dynamic and rewarding role where you will:

• Manage a caseload by creating, implementing and reviewing support plans to meet the housing needs of service users with a mental health diagnosis
• Support individuals to sustain/maintain accommodation and maximise their finances.
• Facilitate and promote the progression of individuals to increase their skills and confidence to successfully live independently
• Support clients using a range of methods including home visits, support in the community, telephone support and facilitation of group sessions
• Collaborate with housing providers, statutory services and local services to achieve the best outcomesfor service users

About you...

Requirements for the role include:

• Experience of working with vulnerable adults with mental health.
• Experience of managing, planning, and prioritising your own workload, delivering work of a high standard.
• An understanding of Safeguarding.
• A genuine interest in being part of the mission and vision of Humankind.
• An understanding of benefits and debt solutions.
• Strong communication skills.
• An understanding of group working and group facilitation.
• This role involves visiting people in their own homes, so a driving license is essential.

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‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’

Who are we…
Waythrough is one of England’s most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.


What can Waythrough offer you… ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service) Annual leave purchase scheme Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension Death in service benefit ️ Free Will writing Eyecare vouchers ️ Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies ️ Happy, Healthy You! – our wellbeing offers for our workforce Employee Assist Programme and Humankind Support Networks
Waythrough is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at [e-mail]

Salary Period

Vacancy Salary Range

DBS Requirement

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role?

Driving licence required for role? Yes

Applications Close Date

Applications Close Date 18 Jul 2025

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