Support Coordinator

Home Group; Greater London; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a passionate Support Coordinator to empower customers with complex needs to live independently. In this fulfilling role, you will create personalized support plans and collaborate with a dedicated team to provide essential daily living assistance. With a flexible schedule and a supportive work environment, you will make a significant impact on the lives of others. Enjoy generous leave, health benefits, and opportunities for career growth while being part of a diverse team that values individuality and well-being.

Benefits

34 days leave

Health cash plan

High street discounts

Career growth opportunities

Support for well-being

Qualifications

• Experience in creating and coordinating support plans.
• Ability to work independently and manage customer needs.

Responsibilities

• Creating and coordinating support plans for customers.
• Supporting daily living activities and conducting risk assessments.

Skills

Person-centred support planning

Customer support

Risk assessment

Collaboration

Resilience under pressure

Tools

Technology for support plans

Job description

Job Description - Support Coordinator (25731)

Job Description

Description

Webb House, Middlesborough

Permanent, full time (37.5 hpw),

Pay £13.21 per hour (£25,838 per annum) [pro rata] and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex xx needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Supporting customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting, and regular reviews.
• Building rapport through conversations, support, and collaboration. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for the 5th Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Our team

Looking for a job where you really belong? Where you can be, well, you! Bring your uniqueness, skills, and experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• You’ll work between the hours of 7:30 and 22:30 on a rota basis.
• We’re flexible with your schedule, but we need to meet the needs of our customers, which may require adapting your start or finish times occasionally.
• You’ll take your turn working evenings, weekends, and bank holidays.
• Although you’ll work alone, we regularly gather for training and team meetings.
• Able to use technology for creating and updating support plans, completing online learning, and collaborating with colleagues.
• You’ll need an Enhanced DBS check, which we will pay for.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy), increasing to 39 days, plus time off for volunteering!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and your kids’ if you have them) towards dental, optical, prescriptions, alternative therapies, and more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• Opportunities for career growth within the organization.
• We’re the 10th Best place in the UK for Wellbeing, with tools and support to help you when you need them.