Support Coordinator

humly; Croydon; On-site; GBP 25,000 - 28,000; Full time

Job summary

An innovative digital marketplace is seeking a Support Coordinator to join their dynamic operations team. This role is crucial for maintaining high service levels and ensuring educators find meaningful opportunities. You will be responsible for managing bookings, responding to queries, and delivering exceptional service to clients and educators. With a focus on flexibility and communication, this position offers a chance to make a significant impact in the education sector. Join a company that values growth and provides opportunities for long-term progression within a supportive environment.

Benefits

Private Medical Insurance

Enhanced Maternity and Paternity Leave

Opportunities for Long-term Progression

Qualifications

• Strong administrative skills with attention to detail and organization.
• Experience in education or recruitment is preferred.

Responsibilities

• Resource exceptional candidates to meet demand and recruit high-quality educators.
• Provide first-line support for questions from clients and educators.

Skills

Administrative Skills

Communication

Organization

Service Mindedness

Education

Experience in Education or Recruitment

Job description

Location: Croydon

Salary: £25,500-£28,000

Schedule: Full Time

Introduction

Join the exciting growth journey of Humly - a digital marketplace with a mission to empower educators to work in schools & nurseries. We operate in over 20 cities across the UK and Sweden, with more than 1000 educators working through our marketplace daily. We are just getting started!

The operations team supports educators and clients in the matching process, ensuring both parties can meet and derive value from the marketplace. They oversee urgent bookings, short-term jobs, long-term jobs, and permanent placements daily.

Role: Support Coordinator

As a Support Coordinator, you are a service-oriented professional responsible for maintaining high service levels via phone, email, and the marketplace by responding to queries during working hours. You assist educators and clients with their questions and manage bookings in the system.

The Support Coordinator reports to the Team Lead for the respective market.

Responsibilities

• Resource exceptional candidates to meet demand
• Recruit and onboard high-quality educators into the marketplace
• Create a positive first impression of Humly, demonstrating service-mindedness and a genuine interest in helping educators find opportunities
• Maintain open communication channels during working hours
• Provide first-line support for questions from clients, educators, and external contacts
• Ensure excellent service delivery to clients and educators
• Match urgent and short-term jobs in the marketplace when capacity is exceeded
• Be a proactive team player committed to impacting team success

KPIs

• Number of booked interviews, candidates completing compliance, and candidates placed in work
• Timely completion of administrative tasks such as PO numbers and system updates
• Educating clients and educators on app usage
• Supporting with administrative tasks like timesheets and training
• Flexibility to adapt focus based on business needs

What We Offer

• 40 hours per week with flexibility between 07:00-17:00
• Private medical insurance
• Enhanced maternity and paternity leave
• Opportunities for long-term progression and mobility within UK offices

Preferred Qualities

• Experience in education or recruitment
• Strong administrative skills, attention to detail, organization, and communication
• Full UK driving license preferred; ability to commute daily to our London office is required

Humly | AMP House, 4 Dingwall Road, Croydon, CR0 2LX | 0208 256 0910

[e-mail] | humly.co.uk