Support Care Manager

Bluebird Care; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full induction and training

Uniform and PPE provided

Career development

24/7 support

28 days paid holiday

Birthday day off

Job summary

Bluebird Care Westminster is seeking a Support Care Manager to audit and maintain high-quality home care records, reviews and safety actions. The role focuses on ensuring accurate documentation and timely updates while supporting families and customers in their own homes.

The successful candidate will work with care managers and frontline staff, conduct quality visits, and drive improvements. A full driving licence and access to a vehicle are required for customer visits; DBS checks apply.

Qualifications

• Experience in care and a solid understanding of care planning and documentation.
• Strong organisational and written communication skills, with the confidence to raise concerns and follow actions through.
• Willingness to work towards a Level 2 social care qualification if not already held.

Responsibilities

• Audit and review customer records, including care notes and medication records, identifying gaps and arranging corrections.
• Keep track of review dates and outstanding actions.
• Gather feedback and respond to changes to improve quality of care.
• Collaborate with care managers, coordinators and care assistants to ensure information is available for safe, person‑centred care.

Skills

Care experience

Organisational skills

Written communication

Education

Level 2 social care qualification

Tools

Digital care records

Job description

• Salary details: £30000 - £30000 per annum

Support Care Manager

Location: Westminster, Kensington & Chelsea

£30,000 per annum | Impactful role | Expert training | Friendly team

Bluebird Care – Where passion becomes expertise

Do you have experience in care and enjoy making sure the details are right? We’re looking for a Support Customer Care Manager to help maintain the quality and safety of the care we provide to people in their own homes.

This is a care based office role with a strong focus on auditing customer records, keeping care documentation up to date and following quality actions through to completion. You’ll also speak with customers and families and carry out reviews and quality visits.

What you’ll do:

• Audit and review customer records, including medication records and daily care notes, identifying gaps and arranging corrections.
• Keep track of review dates and outstanding actions.
• Gather feedback and respond to changes
• Work with care managers, coordinators and care assistants to make sure everyone has the information needed to deliver safe, person-centred care

Benefits:

• Full paid induction and ongoing expert training
• Uniform and PPE provided
• Regular support and ongoing career development
• Friendly, inclusive team with 24/12 support
• 28 days paid holiday a year
• Birthday day off

You’ll need experience in care, strong organisational and written communication skills, and the confidence to raise concerns and follow actions through. Experience with care planning, digital care records or quality audits would be particularly useful.

A Level 2 social care qualification, or willingness to work towards one, is required. You’ll also need a full driving licence and access to a suitable vehicle, as the role involves customer visits.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

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