Support Assistant

Sanctuary Scotland Housing Association Limited; Trowbridge; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

33 days’ annual leave pro rata

Company pension scheme

Training and development opportunities

Job summary

Sanctuary Scotland Housing Association Limited is seeking a part-time Support Assistant in Trowbridge to deliver high-quality support services and promote independent living. You’ll work 25 hours per week at Shaftesbury Court, supporting people with disabilities in daily living activities and social inclusion, while following care regulations.

The role emphasizes teamwork, accurate record-keeping, and strong communication with families, agencies, and internal staff to ensure a safe, inclusive

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient IT skills including Microsoft Office and similar tools.
• Ability to keep accurate records and communicate clearly with the team.

Responsibilities

• Provide a hands-on, high-quality support service.
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers build confidence, resilience and self-esteem.
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Caring, approachable nature

Excellent communication skills

Team-focused

Positive and accepting attitude

Accurate record-keeping

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

Title: Support Assistant

Trowbridge, Wiltshire, GB, BA14 9HN

Support Assistant

Shaftesbury Court, Manor Close, Trowbridge, Wiltshire BA14 9HN

£13.74 per hour

25 hours per week

Empower independence, every single day

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Support Assistant to our vibrant disability service at Shaftesbury Court, Manor Close, Trowbridge, Wiltshire BA14 9HN.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

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