Support Hub Advisor

Portsmouth City Council; Portsmouth; On-site; GBP 32,000 - 36,000; Full time

Job summary

Portsmouth City Council is seeking a Support Advisor for the new Support Hub to help children, young people and families access timely support, guided by a relational, strengths-based and preventative approach.

You will work in a multidisciplinary team, providing advice, guidance and practical support, signposting to services, and coordinating Family Support Plans with schools, Family Help, MASH and partners to ensure effective early intervention.

Qualifications

• Experience with safeguarding practice and early help
• Ability to coordinate services across agencies
• Strong communication and relationship-building skills

Responsibilities

• Provide advice, guidance and signposting to families and professionals
• Coordinate and monitor referrals and workflows within the Support Hub
• Collaborate with schools, Family Help, MASH and partner agencies
• Develop and coordinate Family Support Plans
• Support transition of families to wider community services
• Use data to inform decisions and record outcomes
• Attend locality network meetings to build partnerships

Skills

Relationship building

Multi‑agency collaboration

Communication skills

Tools

Case management systems

Job description

Make a real difference at the earliest stage of need. Join Portsmouth's new Support Hub and help children, young people and families access the right support at the right time through a relational, strengths-based and preventative approach.

Your new role

As a Support Advisor within our new Support Hub, you will play a vital role in helping children, young people and families access timely support before challenges escalates. Working as part of a multidisciplinary team, you will provide advice, guidance and practical support to both families and professionals, helping to create a joined-up and accessible pathway to services.

You will act as a key point of contact within the Hub, supporting conversations with families to identify strengths and needs, signposting to appropriate services and ensuring support remains effective through ongoing follow-up. You will also work closely with schools, Family Help services, MASH and other partner agencies to coordinate Family Support Plans, strengthen professional networks and promote early intervention.

This is a rewarding opportunity to make a direct impact on outcomes for children and young people by building trusted relationships, supporting professional practice and helping families receive the right help at the right time.

This role involves:

• Providing advice, guidance and signposting to families and professionals.
• Supporting the coordination and monitoring of Support Hub referrals and workflows.
• Working collaboratively with education, health, social care and community partners.
• Helping professionals develop and coordinate Family Support Plans.
• Supporting the transition of families from Family Help services into wider community support networks.
• Using data and insights to inform decision-making and record outcomes.
• Developing local knowledge and partnerships through attendance at locality network meetings.
• Contributing to a strengths-based, relational and restorative approach to supporting families.

You’ll be someone who is passionate about helping others, skilled at building positive relationships, and confident working across a multi‑agency environment to deliver effective early help and support.

Who is the person summary:

We’re seeking a compassionate, proactive and experienced professional with a strong background in working with children, young people and families. You’ll have a sound understanding of early help, safeguarding and thresholds of need, alongside experience of supporting families, coordinating services and working within multi‑agency environments.

You’ll be confident building positive relationships, having strengths‑based and restorative conversations, and providing advice and guidance to both families and professionals. The successful candidate will be organised, able to manage competing priorities, maintain accurate records and make informed decisions, including recognising when concerns need escalating.

With excellent communication skills, a collaborative approach and a commitment to continuous learning, you’ll be passionate about achieving positive outcomes for families while promoting equality, inclusion and high professional standards. Experience of safeguarding practice, family support planning, case management systems and handling sensitive information is essential.

For full details, please review 'who is the person' on the job profile below attached.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people‑focused. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

Please ensure that you read the job profile for full details on the post.

We are not able to offer sponsorship for this position.

Interview date:28th and 29th September

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.