Care And Support Assistant

Sanctuary Group; West Stow; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements and annual

Leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work

Salary sacrifice arrangements

Job summary

Sanctuary Group is hiring a Care and Support Assistant in Bury St. Edmunds, Suffolk, to provide compassionate, person-centred care and support. The role includes assisting with daily routines, safety, and community access while following care plans and safeguarding requirements.

The position offers part-time hours with a supportive team, paid annual leave, pension benefits, and training opportunities to grow within a not-for-profit organisation that reinvests in its people.

Qualifications

• Experience delivering personal care is helpful but not essential.
• Kind, caring and compassionate nature.
• Ability to work well both independently and as part of a team.
• Flexible and adaptable to changing customer needs.
• Strong organisational skills.
• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Responsibilities

• Support customers with learning and physical disabilities to build independence and reach their potential.
• Work as a key worker to help individuals create and follow care and support plans.
• Provide personalised care, including sensitive personal care and safe medication management.
• Assist customers with daily routines such as getting up, washed and dressed.
• Support customers to access the community, including shops, cafés, friends and appointments.
• Promote a positive culture by engaging with customers and reducing social isolation.
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments.

Skills

Personal care

Compassionate nature

Independence & teamwork

Flexibility

Organisation

NVQ Level 2 in Health & Social Care

IT skills (MS Office)

Education

NVQ Level 2 in Health and Social Care (or willing to work towards)

Tools

MS Office

Job description

Care and Support Assistant

3 Hilltop House, 2 Heldhaw Road, Bury St. Edmunds, Suffolk, IP32 7ER

£13.15 per hour

15 hours / 18.75 hours / 30 hours - (Part Time) Weekly days available

Empower independence, every single day

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Care and Support Assistant to our vibrant disability service at 3 Hilltop House, 2 Heldhaw Road, Bury St. Edmunds, Suffolk, IP32 7ER, .

You’ll be part of a compassionate, community-focused team supporting people with a disability that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with learning and physical disabilities to build independence and reach their potential
• Work as a key worker to help individuals create and follow care and support plans
• Provide personalised care, including sensitive personal care and safe medication management
• Assist customers with daily routines such as getting up, washed and dressed
• Support customers to access the community, including shops, cafés, friends and appointments
• Promote a positive culture by engaging with customers and reducing social isolation
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments

Your skills

• Experience delivering personal care is helpful but not essential
• Kind, caring and compassionate nature
• Ability to work well both independently and as part of a team
• Flexible and adaptable to changing customer needs
• Strong organisational skills
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

#SancSLiving

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.