Support Analyst – ActiveH & Versaa (Hybrid)

Aareon UK

Manchester

Hybrid

GBP 36,000 - 44,000

Full time

3 days ago

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Job summary

Aareon UK is seeking a Support Analyst to join the Support team, focusing on the ActiveH and Versaa products within the Aareon portfolio. You will triage, diagnose and resolve day-to-day platform issues, ensuring timely, accurate, high-quality outcomes for clients.

This is a hybrid role combining remote work with regular on-site attendance at an Aareon office to support team collaboration and client delivery.

Qualifications

Relevant experience in software support for SQL-based applications (backend).
Knowledge of Azure or Microsoft Server hosting environments.
Ability to investigate, diagnose and resolve platform software issues, delivering clear outcomes for customers.
Strong communication skills for effective client-facing support and internal collaboration.
UK resident or UK passport holder.

Responsibilities

Triage, prioritisation and resolution of day-to-day support tickets and platform software issues for ActiveH and Versaa.
Direct client-facing support to investigate, diagnose and resolve issues promptly.
Configure and manage outcomes for ActiveH, Versaa and related products.
Maintain product documentation, knowledge base articles and standard delivery collateral.
Assist other Support team members with issues requiring deeper product knowledge.
Collaborate with Product and Development teams to provide feedback for root-cause analysis and roadmap updates.