Support Analyst – ActiveH & Versaa (Hybrid)

Aareon UK; Manchester; Híbrido; GBP 36.000 - 44.000; Jornada completa

Descripción de la vacante

Aareon UK is seeking a Support Analyst to join the Support team, focusing on the ActiveH and Versaa products within the Aareon portfolio. You will triage, diagnose and resolve day-to-day platform issues, ensuring timely, accurate, high-quality outcomes for clients.

This is a hybrid role combining remote work with regular on-site attendance at an Aareon office to support team collaboration and client delivery.

Formación

• Relevant experience in software support for SQL-based applications (backend).
• Knowledge of Azure or Microsoft Server hosting environments.
• Ability to investigate, diagnose and resolve platform software issues, delivering clear outcomes for customers.
• Strong communication skills for effective client-facing support and internal collaboration.
• UK resident or UK passport holder.

Responsabilidades

• Triage, prioritisation and resolution of day-to-day support tickets and platform software issues for ActiveH and Versaa.
• Direct client-facing support to investigate, diagnose and resolve issues promptly.
• Configure and manage outcomes for ActiveH, Versaa and related products.
• Maintain product documentation, knowledge base articles and standard delivery collateral.
• Assist other Support team members with issues requiring deeper product knowledge.
• Collaborate with Product and Development teams to provide feedback for root-cause analysis and roadmap updates.

Conocimientos

SQL-based support

Azure/Microsoft Server

Issue diagnosis

Client communication

Workload prioritisation

Herramientas

SQL Server

Azure

Descripción del empleo

Aareon UK is seeking a Support Analyst to join the Support team, focusing on the ActiveH and Versaa products within the Aareon portfolio. You will triage, diagnose and resolve day-to-day platform issues, ensuring timely, accurate, high-quality outcomes for clients.

This is a hybrid role combining remote work with regular on-site attendance at an Aareon office to support team collaboration and client delivery.